Here at Indecx, opportunities are for everyone! We want you to be the best version of yourself and feel good where you are. We value differences and foster an environment where everyone is more than welcome; therefore, we seek diversity in gender identity, race and ethnicity, sexual orientation, origin, people with disabilities, and other forms of diversity—because we understand that TOGETHER we build Indecx, our way. As a BI Analyst, you will be responsible for extracting, analyzing, and transforming raw data into valuable insights to support strategic decision-making and drive business growth. If you are passionate about data analysis, possess a sharp analytical mindset, and wish to join a dynamic team, this role may be ideal for you! **Responsibilities and duties** * Creating and updating operational and strategic reports in Power BI and Excel; * Developing interactive dashboards and executive dashboards for KPI monitoring; * Processing, modeling, and integrating data from multiple sources; * Providing technical and analytical support to business areas in interpreting and applying information; * Ensuring data quality, consistency, and accuracy used in analyses. * Monitoring operational indicators, goals, and results, ensuring effective tracking of objectives related to the customer journey; * Supporting teams with ad hoc analyses and creating customized KPIs according to the needs of different areas (customer service, after-sales, operations, etc.); * Organizing and presenting strategic information to internal departments and leadership, ensuring clarity, objectivity, and data delivery quality; * Validating data consistency and integrity used in reports, with special attention to dashboard accuracy and information sources. **Requirements and qualifications** * Completed Bachelor’s degree; * Intermediate Access; * Advanced Excel; * Advanced Power BI; * Basic knowledge of databases; * Proficiency in Tableau or similar tools, with ability to transform data into actionable insights; * Prior experience in data analysis and report development, preferably in areas related to customer experience, operations, or customer service. **It’s a plus if you have:** * Intermediate SQL; * Intermediate Python; * Intermediate programming logic; * Intermediate relational database logic; * Intermediate Agile methodologies (Scrum, Kanban, etc.); * Intermediate collaboration tools (Trello, Asana, Notion, etc.); **Additional information** Our employees pursue our purpose: understanding that our customers’ success is our success. We offer a relaxed, fully collaborative, fast-paced, and challenging environment aimed at achieving results and delivering the best possible experience for our customers—building a successful journey. We believe in ownership: here, you shape your career your way and grow alongside Indecx. Therefore, we offer the following benefits: * Meal Allowance or Food Voucher; * Transportation Voucher; * Health Insurance; * Scholarship Program; * Profit Sharing and Results Participation; * SESC Membership; * Childcare Assistance; * Life Insurance; * TotalPass. #### **About INDECX** **INDECX** is a reference in **real-time customer experience monitoring**, with over **15 years of operation**, presence in more than 30 countries, and international certifications in Quality, Market Research, and Information Security. Recently, **we joined forces with Track**, combining expertise, technologies, and talent. Through this partnership, **we became the largest customer experience monitoring company in Latin America**, further strengthening our capacity to generate insights, value, and results for our clients. We are expanding rapidly and seeking professionals who want to build innovative solutions in satisfaction research, technology, and data intelligence—working on projects that directly impact consumer loyalty and experience. #### **Why work at INDECX?** * Collaborative, dynamic, and innovative environment * Challenging projects using cutting-edge technology * Real opportunities for professional growth and development **Join INDECX and be part of this transformation redefining the future of customer experience in Latin America!**