Junior E-commerce Analyst I

Description

Job Summary: Professional responsible for managing marketplace accounts, optimizing performance, and maintaining customer relationships to drive growth and satisfaction. Key Highlights: 1. Marketplace Account Management 2. Performance Analysis and Optimization 3. Customer Relationship Focus **Location: Olaria, Nova Friburgo/RJ** Schedule: MON - THU | 07:00 - 17:00 and FRI | 07:00 - 16:00 Benefits: Transportation Voucher + Meal Voucher and Transportation Voucher (iFood Benefits) + Biweekly psychological support, monthly nutritional counseling and monthly medical consultations + Gympass + Commercial Partnerships + Quarterly Profit Sharing (fair goal-based system) + Dental Plan + Life Insurance + 14th Salary (exclusive company benefit) + Innovative, collaborative environment with room for growth. MAIN RESPONSIBILITIES **Marketplace Account Management (60%)** * Manage 3-5 seller accounts * Optimize listings (titles, descriptions, images, keywords) * Manage inventory and restocking * Create and manage campaigns * Monitor performance (sales, ACoS, BSR, reviews) * Resolve operational issues (suspensions, disputes, etc.) **Analysis and Optimization (25%)** * Analyze sales data and identify opportunities * Conduct competitive analysis * Optimize pricing and promotions * Generate performance reports for clients * Propose growth strategies **Customer Relationship (15%)** * Conduct alignment meetings with clients (monthly) * Present results and next steps * Respond to inquiries and requests * Ensure satisfaction and retention REQUIRED COMPETENCIES **Technical:** * Data analysis and Excel * E-commerce and marketplaces **Behavioral:** * Attention to detail * Proactivity * Organization * Clear communication Employment Type: Full-time, CLT (Consolidation of Labor Laws) Compensation: R$1.700,00 - R$1.800,00 per month Benefits: * Dental care assistance * Meal voucher * Transportation voucher Work Location: On-site