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We're looking for an organized and communicative **HR Assistant** to support HR management routines: recruitment and selection, onboarding, time tracking, benefits, employee integration, and employee support. 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Assist customers in selecting products and ice cream flavors. Prepare and serve ice creams according to customer preferences. Maintain cleanliness and organization of the store and service counter. Receive and verify customer orders, ensuring product accuracy and quality. 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Join us as our Customer Success Assistant! Work across multiple channels (WhatsApp, phone, email, and chat), assist in onboarding, and create basic Excel/Sheets reports to ensure customer satisfaction and retention.** \n\n \n\nWhat you will do (responsibilities)\n* Assist customers across **all channels**: WhatsApp, phone, email, and chat, adhering to **SLAs** for first response and resolution.\n* **Track requests/tickets** from start to finish (opening, forwarding, follow-up, closure), keeping the customer informed.\n* Support **onboarding**: welcome messages, document checklist, and access/portal creation.\n* **Analyze data and build basic reports** (Excel/Google Sheets) on ticket volume, SLA, NPS/CSAT, activation time, etc.\n* Act **proactively** on **customer satisfaction and retention** (follow-ups, churn prevention, encouraging portal/process usage).\n* Log interactions in the **CRM/Help Desk** and suggest improvements (FAQs, tutorials, standard messages).\n\n \n\nWhat we expect from you (requirements)\n\t+ **Experience in customer service** via digital **and** in-person channels.\n\t+ **Basic knowledge** of **Customer Success** routines (onboarding, proactive communication, account health).\n\t+ **Basic understanding of metrics**: **NPS, CSAT, SLA, activation time**.\n\t+ **Basic proficiency in Excel/Google Sheets** (filters, simple PROCV/XLOOKUP, basic Pivot Tables, charts).\n\t+ **Clear and assertive communication** (verbal and written), **organization**, and **prioritization**.\n\t+ **Education:** Completed high school (ongoing higher education in Administration, Accounting, or Management Processes is a plus).","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762482449000","seoName":"customer-relationship-assistant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-cordeiro/cate-customer-service-call-center/customer-relationship-assistant-6431775355545812/","localIds":"856","cateId":null,"tid":null,"logParams":{"tid":"9acc0d6a-c430-4748-8af6-b6ba7444d715","sid":"2fa334a0-2c1e-42d0-abc7-a3d6ec256e5f"},"attrParams":{"summary":null,"highLight":["Multichannel customer support","Basic Excel/Google Sheets skills","Proactive customer satisfaction"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Nova Friburgo,Rio de Janeiro","unit":null}]},"addDate":1762482449651,"categoryName":"Customer Service Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4068,4070","location":"Praça Demerval Barbosa Moreira, 14/902 - Suiço, Nova Friburgo - RJ, 28610-160, Brazil","infoId":"6430435005977912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Tailor - Downtown","content":"Clothing Store hires Tailor in Nova Friburgo (Downtown).\n\n**Responsibilities:**\nPerform adjustments and repairs on customers' clothing according to their needs and preferences. Customize garments, such as applying embroidery, patches, among others. Sew custom-made garments following customer specifications. Perform maintenance and cleaning of sewing equipment. Assist customers in selecting fabrics and clothing designs. Maintain good customer relationships, ensuring high-quality and satisfactory service.\n\n**Compensation:*** Salary: To be negotiated.\n* ✔ Meal Voucher\n* ✔ Fuel Assistance\n* ✔ Medical Plan\n* ✔ SESI Agreement\n* ✔ Gympass\n\n**Additional Information:*** Contract: Permanent\n* Period: Full time\n* Workload: To be negotiated.\n\n ***Work Location:*** *On-site in Nova Friburgo / RJ* \n\n***Application Deadline:*** *11/13/2025* \n\n***Expected Start Date*** *11/21/2025* \n\n***JobId.:*** *29380341043* \n\n \n\n*✔ Follow:* ***@jobbol.empregos*** *on Instagram and get the best of the 2025 Job Market\\.*","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762377734000","seoName":"seamster-center","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-cordeiro/cate-customer-service-call-center/seamster-center-6430435005977912/","localIds":"856","cateId":null,"tid":null,"logParams":{"tid":"96d58c47-b1e1-4b42-bcab-3167db5b3c40","sid":"2fa334a0-2c1e-42d0-abc7-a3d6ec256e5f"},"attrParams":{"summary":null,"highLight":["Customize clothing items","Provide quality customer service","Competitive benefits package"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Nova Friburgo,Rio de Janeiro","unit":null}]},"addDate":1762377734841,"categoryName":"Customer Service Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4068,4070","location":"Praça Demerval Barbosa Moreira, 14/902 - Suiço, Nova Friburgo - RJ, 28610-160, Brazil","infoId":"6428125372940912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"TRAINER ON-DUTY MANAGER (CENTRO - NOVA FRIBURGO/RJ)","content":"**\\#We'd love it if you...**\n\n \n\nMake it a point to make things easier for people and love creating smiles\n\n\nEnjoy personal interaction and always look for opportunities to connect\n\n\nUnderstand that people's needs are more important than any task\n\n\nAre committed to treating others well and place respect above all else\n\n\nCelebrate differences and believe that every customer and every experience is unique!\n\n **Responsibilities and duties** **What your day-to-day will look like**\n\n**(spoiler: creating lots of smiles is part of the package)!**\n\n \n\n* Plan and execute the restaurant's work plan, determining staff placement within workstations at the start of operations;\n* Be responsible for the full compliance and execution of the meat integrity checklist;\n* Open cash registers, supply them with necessary cash, perform cash withdrawals during shifts, and prepare financial closing reports by verifying cash against register tapes, reconciling discrepancies / cash shortages, and depositing funds into safes;\n* Ensure smooth restaurant operations regarding customer service, sandwich preparation, restaurant cleanliness, equipment usage, and safety standards;\n* Supervise the receipt of food, packaging, cleaning supplies, and equipment, evaluating their quality to ensure predefined quality standards are met;\n* Ensure all shift employees take their breaks within the pre-established schedule;\n* Maintain appropriate inventory security levels by conducting physical counts, planning, and placing orders with suppliers.\n\n \n\n**Requirements and qualifications** **Essential ingredient**\n\n \n\n* Currently pursuing or completed higher education.\n\n \n\n**Additional information** **Benefits that make everything even better**\n\n \n\n* Health insurance\n* Dental insurance;\n* Transportation allowance;\n* On-site meal;\n* Gympass;\n* Life insurance;\n* PPR \\- Profit sharing.\n\n **Ready for an experience as unforgettable as a Big Mac? Apply now!**\n\n \n\nThe world's largest independent McDonald's franchise. We have over 60,000 employees in Brazil. We are one of the country's biggest job creators and fulfill the dream of formal first employment for many young people. Our special ingredient is our people. And if you've made it this far, why not explore our opportunities? We have great reasons for you to join this team:\n\n ***Live Our Purpose***\n\nWe are many stories making history. We are many stories with one big purpose: To make every day an opportunity to feed people and build dreams.\n\n ***Service Coolture***\n\nWe value a workplace where everyone is welcome, without distinction of race, gender, sexual orientation, or any other characteristic. Here, what matters most is that you can create positive moments by being yourself.\n\n ***Recipe for the Future***\n\n\nWe serve high-quality food, adopt sustainable practices, and promote professional development opportunities for thousands of young people. Here, we care for people and the planet at the same time.\n\n ***Ketchup in the veins***\n\nDelighting and serving with excellence is in our DNA. We understand that our customers' diverse needs always come first. And we are committed to treating everyone with respect.\n\n \n\nSee yourself here? 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