B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: A professional to perform fiber-optic network installation and repair, ensuring connectivity and service quality for Alloha Fibra’s residential customers. Key Highlights: 1. Performing FTTH and FTTA network installation and repair services 2. Repairing/correcting internet service faults 3. Brazil’s leading fiber-optic company, focused on digital inclusion We are Alloha Fibra, the largest independent fiber-optic group in Brazil. A connected and united team, passionate about technology and transformation, delivering high-speed internet across every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—dreamers who aspire big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will be challenged to: * Perform FTTH and FTTA network technology installation and repair services for residential customers; * Repair/correct internet service faults, including slow speed, WiFi issues, no connection, intermittent connectivity, etc.; * Remove cables from canceled customers to free up capacity for new customers; * Assess access feasibility when the commercial team has doubts regarding network availability; * Relocate equipment within the same residence (room-to-room relocation); * Relocate equipment to a different address upon customer request; * Perform upgrades—replacing or adding equipment when customers change their service plans; * Attend trainings and meetings when invited; * Perform other duties consistent with the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * NR-10 (electrical safety) and NR-35 (work at heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Flexibility regarding working hours and travel; * Prior experience in telecommunications companies preferred. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available for those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal Guided by our purpose—to **connect people, ideas, and businesses while promoting digital and social inclusion in Brazil**—Alloha Fibra is today the largest independent fiber-optic group in the country. This achievement is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do, always striving to deliver the best products, services, and customer support. **We value plurality**, reflected in the regional and social diversity of our employees and customers—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our workplace into a collaborative, people-centered, and business-sustainability-driven environment. For more information, visit https://alloha.com/