ADMINISTRATIVE SERVICE ASSISTANT

Description

Job Summary: The professional will be responsible for customer service, service order management, billing, spare parts inventory control, document organization, and general administrative support. Key Highlights: 1. Customer service and support for internal and external customers 2. Full management of service orders and billing 3. Inventory administration and document control for audits **Job Description:** ---------------------- Provide customer service (internal or external); open and close service orders (S.O.); forward weekly closed S.O. numbers to the sales department for customer satisfaction surveys; record work hours and tasks on S.O.s; monitor S.O. reports; issue and manage warranty, maintenance, and PMP processes; prepare and issue DTACs; bill S.O.s to customers and handle warranties, PMPs, and maintenance services; organize and label spare parts inventory for warranty; maintain up-to-date documentation and S.O. files for future audits; send documents to JD; separate warranty parts for scrapping upon JD’s request; complete the monthly control spreadsheet (month-end closing); administer the Ecofrotas system to generate NF reports; register third-party NFs in S.O.s; respond to management requests (reports, information, etc.); manage and distribute PPEs; monitor and perform loading/unloading checklists for new equipment and for equipment under maintenance in the workshop, performing TCAT for insurers when required; monitor and track technical area training at JDU; review the JD portal and PMP publications weekly; negotiate service fees with customers; monitor time card report. **Mandatory Requirements:** ------------------------------ Completed high school education **Desirable Requirements:** -------------------------- CNH \- National Driver's License Relevant work experience **Employment Type:** -------------------------- CLT **PwD:** -------- YES **Benefits:** --------------- Profit and Results Sharing Program (PLR) Health Plan (Unimed) Dental Plan (DentalUni) Meal Voucher Childcare Assistance WellHub Life Insurance Mental Health and Well-being Programs Pharmacy and SESC Benefits Discounts at educational institutions And others **Work Location:** ---------------------- M. A. MAQUINAS AGRICOLAS LTDA.