ERP Support Assistant

Description

Job Summary: We are looking for an ERP Support Assistant to join our Support team, providing customer assistance and support in using our systems—ideal for those seeking growth in the technology and customer relationship fields. Key Highlights: 1. Opportunity to start a career in technology and ERP systems 2. Collaborative team work focused on continuous learning 3. Contribution to process improvement and service evolution Aliare is among the largest software companies for the agribusiness sector in Brazil. Born in agribusiness, we specialize in bringing technology to the management of rural businesses and properties. We stand side by side with our customers to make agriculture happen. We take pride in contributing to building both the present and future of Brazilian agribusiness. We are seeking an ERP Support Assistant to join our Support team, directly assisting and supporting customers in using our systems. This is an excellent opportunity for those at the beginning of their careers who wish to grow in the fields of technology, ERP systems, and customer relationship management. On a daily basis, you will be part of a collaborative team, supporting the registration, analysis, and resolution of support tickets, clarifying doubts, and assisting with system-related requests—all under the guidance and support of more experienced professionals. Your work will emphasize continuous learning, technical development, and delivering a positive customer experience. As a member of the Support team, you will interact closely with various internal departments, helping organize information, improve processes, and evolve the services delivered. We value people who are eager to learn, communicate effectively, demonstrate responsibility, and embrace teamwork. If you seek to begin your professional journey at a solid company that unites technology and agribusiness—and invests in people’s development—Aliare is the right place for you. **Responsibilities and Duties** * Provide support to customers within your assigned team, handling support requests ranging from low to high complexity; * Record all support interactions and their progress in the management tool, as per established procedures; * Ensure and monitor each customer request until its definitive resolution across all stages—from initiation through to closure of the support interaction; * Identify opportunities to improve team and customer training; * Analyze and prioritize requests according to their criticality; * Stay up-to-date with new features and updates related to the systems in your area of expertise; * Support other team members on specific topics within your knowledge domain; * Focus on customer satisfaction to consistently meet defined SLA targets; * Comply with company-wide and departmental management policies; * Attend trainings when requested; * Contribute to creating and maintaining knowledge base articles; * Perform other duties related to your role and/or as requested by your immediate supervisor. **Requirements and Qualifications** * Currently enrolled in or graduated from: Administration, Accounting, Information Systems, Computer Science, Software Engineering, or related fields; * Strong communication skills; * Curiosity about acquiring new knowledge; **Additional Information** An integrated and prepared team ready to tackle new challenges—operating with credibility and transparency, aiming for continuous improvement to facilitate the work of those who feed the world. Ethics, relationships, achievement, commitment, and innovation always guide our actions. National Health Plan; National Dental Plan; Life Insurance; Flexible Benefits (Meal/Food); Transportation Voucher; Relocation/Home Office Allowance; Corporate University; Education Assistance; Annual Performance Bonus; Referral Bonus; Longevity Bonus; Gift for newborn children of \#Aliados; Exclusive birthday gift; At our offices, you’ll find a fantastic environment featuring game rooms, rest areas, fully equipped kitchens, afternoon snacks—and, of course, freshly brewed coffee. We are a technology ecosystem with one singular purpose: ***to facilitate the work of those who feed the world!*** What does this mean? It means that through **innovation, technology, and passionate people**, we are breaking boundaries and shaping the future of agribusiness. **We will become Brazil’s first Agro Big Tech!** To achieve this, we’re assembling true **\#Aliados** to walk this path of achievements alongside us. Here, **we value diverse ideas**, because that’s how we deliver **unique results**. We seek people willing to embrace **our Aliare Way of Being.** Curious to learn more about our culture and day-to-day life? Here’s a *spoiler* of what awaits you—the AliVerse And there’s more! So far, we’ve achieved: **6** physical offices across Brazil **\+900** employees **\+50%** market share in agricultural input distribution **\+65,000** users **\+5,000** establishments Operations across **22 states + DF** #### **Don’t waste time—join our AliVerse!**