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Job Summary: Handle customer requests and inquiries, provide shipment status updates, collaborate with teams to resolve issues, and ensure customer satisfaction. Key Highlights: 1. Customer request handling and management via multiple channels 2. Cross-departmental collaboration to resolve complex issues 3. Detailed recording of interactions and identification of trends for improvement #### **Responsibilities** * Handle and manage customer requests via phone, e\-mail, and chat related to freight transportation services (pickups, deliveries, shipment status, damages). * Provide accurate updates on freight tracking status and delivery deadlines using internal systems. * Record all interactions and issue resolutions in detail within the company's CRM system. * Collaborate with logistics, operations, and billing teams to resolve complex issues and ensure customer satisfaction. * Identify and report trends in recurring problems or complaints to support continuous improvement of transportation processes. * Assist in preparing basic customer service and performance reports using electronic spreadsheets. * Manage and escalate high-impact complaints, ensuring effective communication with customers and internal stakeholders. #### **Requirements** * Completed high school education; technical or higher education in Logistics, Administration, or related fields is a plus. * Proficiency in Microsoft Office suite (Word, Excel, Outlook) for communication, organization, and basic data analysis. * Ability to analyze tracking information, route planning data, and freight rate tables to provide accurate responses to customers. * Capacity to work under pressure and manage multiple simultaneous tasks in a dynamic environment. ### **Employment Type:** CLT ### **Benefits:** Health Insurance, Dental Insurance, Life Insurance, Flexible Meal Allowance, Transportation Allowance, On-site Cafeteria, Career Development Plan, Profit Sharing and Results Program, SEST/SENAT ### **Department:** CUSTOMER RELATIONSHIP
