Operations Supervisor

Description

Job Summary: Manage and supervise daily Call Center operations, ensuring excellence in customer service, operational efficiency, and service quality while leading and developing the team. Key Highlights: 1. Manage and supervise daily Call Center operations 2. Lead, train, and develop team members' skills 3. An environment that values merit, innovation, and continuous development About Ferreira & Chagas Advogados We are a law firm with a clear purpose: transforming high-volume legal practice through technical excellence, innovation, and strategic management. With over 30 years of history, we have built a solid trajectory and work alongside major companies. We were recognized by the OAB/MG as the largest law firm in Minas Gerais and rank among the top three in Brazil. In 2025, we received the "Most Admired" seal from Análise Advocacia Regional. Our growth is also internal: over 300 employees were promoted in 2025 within an environment that values merit, innovation, and continuous development. Your Day-to-Day Responsibilities: You will be responsible for managing and supervising our Call Center's daily operations, ensuring excellence in customer service. Your role will be critical to maintaining operational efficiency and service quality. You will lead a team, provide training, and develop skills. We Are Looking For: Individuals capable of motivating and guiding their teams; Individuals capable of resolving conflicts and fostering a positive work environment; Professionals committed to growth and continuous development. Mandatory Requirements: Completed undergraduate degree or expected graduation by July 2026; Experience in collections and supervision of Call Center teams. What We Offer: Salary: R$ 2.600,00 Meal Allowance: R$ 20.00 per working day; Transportation Allowance; SESC Membership; Partnerships with educational institutions; Life Insurance; Dental Plan: effective after 3 months; Health Plan: effective after 3 months; Electricity bill discount through partnership with Solatio Energia Livre; Genuine opportunities for career advancement. Work Schedule: Morning Shift: Monday to Friday: 07:30 AM to 4:30 PM. Alternate Saturdays: 8:25 AM to 3:00 PM. Afternoon Shift: Monday to Friday: 11:30 AM to 8:30 PM. Alternate Saturdays: 8:25 AM to 3:00 PM. How to Apply: Submit your application directly here or send your resume to: curriculos@ferreiraechagas.com.br, specifying the position of interest. Minimum Education Level: Undergraduate Degree * Health Plan * Dental Plan * University Partnerships * SESC Membership * Transportation Allowance * Life Insurance * Meal Allowance Employment Type: Full-time, Permanent CLT Compensation: R$2.500,00 - R$3.300,00 per month Benefits: * Medical Assistance * Dental Assistance * Life Insurance * Meal Allowance * Transportation Allowance Work Location: On-site