Senior Technical Assistant

Description

Job Summary: Steffen Professional Cleaning is seeking a proactive and committed Senior Technical Assistant to join its team in Belo Horizonte, conducting technical visits and ensuring service quality. Key Highlights: 1. Committed and proactive professional 2. Focus on customer service quality 3. Diverse technical activities on dosing equipment **Job Opening – Senior Technical Assistant Level 1 and Senior Technical Assistant Level 2** Steffen Professional Cleaning seeks a committed and proactive professional to join our service team in the Belo Horizonte region. We value dynamic, organized individuals who interact easily with customers and consistently prioritize service quality. **Main Responsibilities:** * Execute the visit schedule planned by Supervision, ensuring optimal routing; * Conduct technical visits to Steffen customers—including laundries, kitchens, food processing industries, hotels, and other clients—for installation, preventive maintenance, and corrective maintenance of dosing equipment and hygiene systems; * Uphold Steffen’s corporate image by ensuring service quality and proper equipment maintenance; * Perform all activities in compliance with Steffen’s policies and safety standards applicable to the role and/or required by the client; * Report all technical visits via the Technical Service Report, ensuring information accuracy and reliability, using company-provided tools/platforms; * Request equipment, parts, and components needed to perform maintenance at assigned client sites, under supervision of the Senior Technician; * Report improper use of equipment and systems via a client-validated report; * Inform management about competitor activity or deviations from the agreed standard product basket at assigned client sites; * Monitor Steffen assets installed at client locations; * Conduct technical assessments for dosing system installations; * Support the sales team in field testing of new equipment and technologies; * Inform Supervision about new technologies observed in the field; * Supervise third-party service providers during field activities and project execution; * Train Steffen customers on operating dosers, hygiene systems, and professional hygiene processes; * Train customers on safety and correct handling and usage of Steffen products; * Advise customers on inventory turnover; * Track material requests to ensure necessary availability for service delivery; * Program dosing machines and equipment; * Automate conventional laundry washing machines; * Collect and manage service report booklets from other technicians; responsible for internal filing and organization; * Serve as a mentor to other professionals in the area, supporting their growth within the company; * Proficiency in Microsoft Office suite. **Requirements:** * Willingness and ability to travel frequently; * Personal vehicle; * Flexible working hours. **Qualifications:** Completed or recently completed degree in Electrotechnology / Mechatronics / Electromechanics or related fields. **Working Hours:** 08:30–17:30 (Mon–Fri, 1-hour lunch break) **Remuneration:** R$ 2750.00 **Benefits:** Meal Allowance R$ 26.50/day + Mileage Reimbursement **Work Location:** Belo Horizonte and nearby regions Employment Type: Full-time CLT Salary: R$2.750,00 per month Benefits: * Meal allowance Selection Question(s): * Are you available for travel? * Do you have a personal vehicle for work? * Do you hold a degree in Electrotechnology, Mechatronics, or Electromechanics? Experience: * Industrial laundry (preferred) Work Location: On-site