Job Summary: The Petz Group is seeking a professional to supervise the store’s operational team, ensure excellence in customer service, and contribute to operational results. Key Highlights: 1. Supervising the operational team and ensuring excellence in customer service. 2. Contributing to the store’s sales targets and operational results. 3. Maintaining a positive work environment and developing the team. Job Description: The Petz Group embraces diversity as a core principle. Therefore, differences are essential for building a creative, innovative, and straightforward ecosystem. Not by chance, we are Brazil’s largest pet ecosystem—diverse people and companies working together for animal welfare. If you identify with this vision and wish to build your story with an uncomplicated, proactive, results-driven, and above all, pet-loving team, apply now. Here, we want you to be yourself so that, together, we can be Petz. We are looking for a professional to: Responsibilities and Duties: * Supervise the store’s operational team to ensure excellence in service to external and internal customers, disseminate the company’s mission, vision, and values, and contribute to achieving the operational results expected by the company for the store; * Contribute to achieving the store’s sales targets through constant team supervision and execution of appropriate action plans; * Motivate the store team by maintaining a positive work environment aligned with the company’s values; * Ensure excellence in store processes through continuous training of store teams and use of manuals provided by respective departments; * Keep the store team informed and aligned with the store’s operational goals by holding daily meetings with the team; * Contribute to achieving the store’s expected operational results by executing and controlling all its operational processes according to guidelines established by the Operations Department; * Ensure the NPS survey is conducted using the designated application, per the target set by the Marketing Department; * Perform store opening and/or closing procedures, verifying the scheduled shift roster; * Monitor KPIs by contributing to the development of action plans and achievement of results; * Execute the planning of compensatory time bank for employees through daily monitoring. Requirements and Qualifications: * Minimum: Currently pursuing a Bachelor’s degree; * Availability to work Saturdays, Sundays, and holidays (6x1 rotating schedule); * Experience leading retail stores; * Proficiency in Excel. Additional Information: * Transportation Allowance; * Meal Allowance or Food Allowance (subject to regional policy and current regulations); * Medical Assistance; * Dental Assistance; * Pharmacy Benefit (in partnership with Vidalink, offering convenience when needed most); * Life Insurance; * GymPass (available after 30 days from hire date); * Annual Target Bonus tied to individual and company performance; - Birthday Day Off (after 6 months of employment); * PETernity Leave; * Petz Club – (Discount and Cashback Club with over 700 partners across Brazil); * Exclusive discount on products at our stores; * Petz Moves (Internal opportunities for professional growth); * Petz Referral Program (Employee referral program with potential for exclusive rewards); * Internal Training for Groomers (Development program for employees interested in working as technical professionals in our Grooming Centers); * UniPetz (Exclusive online platform for your development); * SESC Partnership; Selection Process Stages: Stage 1: Registration Stage 2: Screening Stage 3: HR Interview Stage 4: Manager Interview Stage 5: Offer Stage 6: Hiring Minimum Education Level: Bachelor’s Degree