Junior Support Analyst - Scheduling

Description

Job Summary: Maxtrack is seeking a Junior Support Analyst I to manage technical schedules, track field teams, and plan repair services in an innovative IoT environment. Key Highlights: 1. Work for a company with 25 years in the market and an innovative DNA. 2. An opportunity within Latin America's most comprehensive IoT platform. 3. Focus on redefining boundaries and creating new solutions. MAXTRACK TECNOLOGIA E SERVICOS LTDA.**Apply via WhatsApp** Nova Lima \- MG 1 position R$ 2\.216 Afternoon CLT Remote Junior Affirmative Action Position for LGBTQIAP\+ People Affirmative Action Position for Black People Affirmative Action Position for Women Affirmative Action Position for Indigenous People Affirmative Action Position for People Over 40 Technology**About Maxtrack** With 25 years in the market, Maxtrack is a reference in fleet management, logistics efficiency, and high-performance vehicle tracking technology. We maintain our innovative DNA since our founding in 1999, continuously challenging ourselves to redefine our own limits and offering the market increasingly comprehensive, fast, and accurate solutions. We are not afraid to try: we know that, in an innovative company, mistakes are part of creating new processes, products, and trends. **About the Opportunity** We have an opening for a **Junior Support Analyst I** to join our teams! Have you ever imagined working on Latin America's most complete and innovative end\-to\-end Internet of Things (IoT) platform? **Location:** Remote **Schedule:** 2:00 PM to 9:40 PM \- Home Office \- Monday to Saturday (6X1 rotation) **Job Responsibilities** * Organize and manage the technical team’s schedules, ensuring proper scheduling of installation, uninstallation, and tracker maintenance processes; * Track and monitor field teams, ensuring service deliveries are completed according to the defined schedule; * Identify the appropriate team for each service, considering location, availability, and technical specialization; * Assess demand against available resources, prioritizing services with lower operational costs; * Plan and direct repair and preventive maintenance services, mapping locations requiring technical support; * Align technicians’ schedules with customer availability, ensuring efficiency and clear communication throughout the process; * Control and record all services in the system, maintaining accurate and up-to-date tracking of demands. **Requirements** * Intermediate knowledge of Excel; * Experience or aptitude for customer service; * Strong communication and organizational skills; * Ability to handle multiple simultaneous tasks. **Requirements** -------------- ### **Education** * Bachelor's degree **Benefits** -------------- * Salary advance * Medical assistance * Dental assistance * Pharmacy discount program * Profit-sharing program (PLR) * Meal allowance * Life insurance * Study incentive program * Zenklub * Onhappy (travel discount platform) * Corporate mobile phone * Wellhub (formerly Gympass) **Location** --------------- Rua Ministro Orozimbo Nonato, Vila da Serra, Nova Lima \- MG, Brazil, 34006\-053