Customer Service Representative

Description

Job Summary: Telephone customer service, recording and updating data, contacting internal departments, and reviewing customer history to authorize services. Key Highlights: 1. Friendly and appropriate telephone customer service 2. Efficiency and quality in customer service 3. Clear record of customer interactions and database updates Provide telephone customer service with courtesy, appropriateness, and in compliance with the company's internal regulations. Perform duties with emphasis on efficiency and quality of service delivered. Record customer interactions and update registration data through the system, entering information clearly so that subsequent team members can understand actions taken for the customer. Contact internal departments when required information is not recorded in the system. Complete forms documenting performed customer interactions. Review the customer's history to authorize services in the system. Perform other duties of similar nature, complexity level, and responsibility. Benefits: * Meal Allowance or Food Voucher: BRL 28.00 per working day (no payroll deduction); * Fuel Allowance or Transportation Voucher (no payroll deduction); * Health Insurance Plan; * Dental Insurance Plan; * Gympass; * Well-being and Care Programs; * Meal Allowance or Food Voucher during vacation. * Anima Group (discounts on undergraduate and postgraduate programs); * Partnership discounts with OPEN ENGLISH; * Epharma benefit worth BRL 200.00 (Pharmacy Assistance). Employment Type: Permanent CLT Salary: BRL 2,100.00 - BRL 2,119.00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Education allowance * Commercial agreements and discounts * Life insurance * Meal allowance * Food voucher * Transportation voucher