Digital Relationship Assistant

Description

Job Summary: Customer service via email, chat, WhatsApp, and E-Commerce platforms, including order tracking, post-sales support, answering inquiries, handling returns, and resolving complaints—with emphasis on customer satisfaction. Key Highlights: 1. Focus on results and customer satisfaction. 2. Proficiency in dealing with the public and resolving conflicts. 3. Clear and professional writing and communication. * Provide customer service via e\-mail, chat, WhatsApp, and E\-Commerce platforms. Track orders from confirmation through delivery. Manage post\-sales activities by addressing inquiries, returns, and potential complaints. Print and organize orders, forwarding them accurately to the logistics department. Update order statuses across systems and platforms. Focus on results and customer satisfaction. * Proficiency in dealing with the public and resolving conflicts. Clear and professional writing and communication. Basic computer skills. Microsoft Office suite. Chat GPT. Employment Type: Full-time, CLT (Consolidated Labor Laws) permanent position Compensation: R$2\.712,83 per month Benefits: * Medical assistance * Dental assistance * Commercial partnerships and discounts * Free parking * Life insurance * Meal allowance * Transportation allowance Work Location: On-site