Job Summary: Act as Level 3 support for critical incidents, manage permissions and security, supervise the technical integrity of the environment, and propose continuous improvements. Key Highlights: 1. Handling critical incidents and managing security for AWS environments 2. Focus on technical integrity and proposing continuous improvements 3. Collaborative team in constant evolution **JOIN A TEAM DRIVEN BY EVOLUTION!** At Grupo Fácil, evolution is the driving force that inspires us to continuously grow, innovate in our processes, and exceed expectations every day. With a trajectory marked by solidity and responsibility, we have built our story while maintaining our purpose of generating real value for our customers—always with committed people, collaboration, and a results-oriented focus. **Responsibilities and Duties** * Serve as Level 3 support for critical incidents in the EC2 server farm, RDS (ORACLE), ALB, and Route 53; * Manage permissions and security to ensure autonomy and safety for customer environments; * Supervise the technical integrity of the environment, ensuring operational continuity and stability; * Propose and implement environment improvements where applicable. **Requirements and Qualifications** * Availability to work in a hybrid model in Belo Horizonte; * Completed undergraduate degree in Information Technology, Networking, or related fields; * Experience with AWS (VPC, EC2, RDS, IAM, Route 53\); * Experience with Linux systems (Debian/Ubuntu Server/Amazon Linux); * Experience with Windows Server and Active Directory (AD); * Experience with networking and perimeter security; * Experience with monitoring and logging tools (e.g., Zabbix, Grafana, CloudWatch); * Ability to read, analyze, and correct scripts (PowerShell/Python); * AWS Certified Cloud Practitioner \- Associate certification. **Desirable Requirements** * Experience with Oracle databases; * Experience with Lambda Functions; * Experience with API Gateway (AWS); * Knowledge of SRE; * Certification: AWS SysOps Administrator – Associate. **Additional Information** Beyond joining a collaborative and constantly evolving team, you’ll enjoy a comprehensive benefits package designed to support your health, well-being, and professional development: * Medical and dental assistance; * Meal allowance via iFood Multibenefícios card; * Profit Sharing Program (PLR), based on annual company goal achievement; * Partnership with Wellz, a platform focused on mental health and well-being; * Partnership with Wellhub, offering access to gyms and wellness activities; * Life insurance; * Partnerships and discounts with educational and language institutions; * Corporate University, featuring professional development learning paths; * Access to Alura platform, subject to availability; * Pharmacy benefit (Belo Horizonte and metropolitan region); * Transportation allowance. All our job openings are inclusive. Here, diverse individuals collectively build the evolution of Grupo Fácil.