Customer Service Coordinator

Description

Job Summary: The professional will be responsible for team coordination, sales management, performance indicator analysis, and financial control, ensuring operational excellence and customer satisfaction. Key Highlights: 1. Team coordination and development with focus on organizational climate 2. Strategic sales management and customer satisfaction 3. Performance analysis and action plans for continuous improvement **Job Details** -------------------- **What are the challenges of the area and position:** * Responsible for team coordination, promoting team development through feedback, performance monitoring, new responsibilities, and recognition, contributing to maintaining a positive organizational climate and improving the employee experience; * Lead and motivate the team to operate in accordance with the current sales methodology, aligned with the strategic model, to maximize sales volume and customer satisfaction; * Analyze store performance indicators to identify potential deviations or improvement opportunities and propose corrective and/or preventive action plans, ensuring compliance with applicable legal requirements for store operations, as well as monitoring and responding to any inspections; * Control cash closing, petty cash, revenue, and store operating costs using available spreadsheets and operational systems, supervising teams to ensure achievement of productivity targets used for workforce sizing and operational quality; * Conduct, monitor, and evaluate specific on-the-job training to enhance team performance; topics are discussed with immediate leadership and coordinated with the Corporate Education team. **We are looking for someone who has:** * Completed undergraduate degree (Pharmacy or Biomedicine); * Preferred: Postgraduate degree in Clinical Analysis or Management. * Experience in clinical laboratories or diagnostic imaging companies; * Experience in team management. **Important job details:** * Work Location: Units in Belo Horizonte and Metropolitan Region * Working Hours: 220 hours per month * Availability to travel between units * Availability to work on Saturdays Before applying, please verify that you meet the requirements and align with our purpose. **Our essence inspires our daily work; therefore, we seek passionate people who:** * Foster a knowledge-sharing environment, exchanging experiences and enabling interdependence among teams; * Are constantly evolving, investing in self-development and acting as facilitators in others’ development; * Pursue social awareness of diversity and inclusion, collaborating to build a collaborative environment; * Identify and anticipate customer needs, acting promptly to deliver appropriate and personalized solutions; * Plan and execute work with excellence to achieve expected results, with an innovative and agile mindset; * Generate and implement new ideas, continuously seeking improvements to experiment with new approaches and adapt to market changes. **Job Information:** Work Model: On-site **We care for you at every stage of your journey!** **Health and Well-being:** * Medical and dental assistance for you and your family; * Clinic with in-person medical services or telemedicine consultations; * Specialized care programs: pregnancy, adoption, obesity, oncology, among others; * Access to the OrienteMe platform for therapy sessions and nutritional guidance; * Extended maternity and paternity leave; * Access to Wellhub for sports activities and quality-of-life initiatives. **Protection and Stability:** * Private pension plan; * Profit sharing; * Life insurance. **Everyday Convenience:** * Food allowance; * Meal allowance; * Transportation allowance; * Childcare assistance; * Discount club offering benefits with stores, pharmacies, travel, beauty, culture, leisure, and other services. **Development and Education:** * E-learning platform; * Educational partnerships offering discounts on courses and institutions. **Here, care goes beyond benefits — it is present at every moment of your journey.** We promote an inclusive culture focused on equity and appreciation of differences. Our positions are open to all individuals, and, symbolizing our intentionality, we offer affirmative opportunities. Our commitment goes beyond compliance with legislation promoting diversity and inclusion. We actively work to broaden representation across race, ethnicity, gender, generations, people with disabilities, and LGBTQIAPN+, as well as strengthening representation of Black women, Indigenous people, and single-parent household heads. To learn more about Grupo Fleury, visit: https://carreiras.grupofleury.com.br/ Grupo Fleury informs that participation in its selection processes is free of charge, and no third-party company is authorized to charge fees for applications, training, educational materials, or any other related expense. **Requirements** -------------- ### **Minimum Education** **Completed undergraduate degree**