TECHNICAL SUPPORT ANALYST - Barro Preto

Description

Job Summary: IT Technical Support professional responsible for providing support, opening and tracking tickets, and monitoring SLA. Key Highlights: 1. Technical support via phone and WhatsApp 2. Ticket tracking and SLA monitoring 3. Routine tasks of a Technical Support Analyst An Information Technology company is seeking a Technical Support Analyst in Belo Horizonte (Barro Preto). **Responsibilities:** Provide technical support via phone and WhatsApp. Open and track tickets. Monitor service-level agreement (SLA) compliance to ensure adherence to agreed-upon response and resolution timeframes with clients. Perform duties typical of a Technical Support Analyst role. On-site work required in Belo Horizonte / MG. Prior experience as a Technical Support Specialist, Technical Support Technician, Help Desk Analyst, or Support Consultant may indicate alignment with some responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Profit Sharing * Meal Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Life Insurance * Banked Hours * SESC Membership * Training Programs **Additional Information:** * Employment Type: Full-time, on-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 18:00.