Job Summary: Handle emergency automatic alerts, provide support in cases of theft or robbery of monitored assets, and ensure compliance with company policies. Key Highlights: 1. Handle monitoring and response to tracker alerts and alarms. 2. Provide customer support in cases of theft/robbery of monitored units. 3. Execute rapid response activations and mobile patrols when necessary. Handle emergency automatic alerts generated by the systems in use, maintain contact with and provide supporting assistance to customers in cases of theft or robbery of monitored assets. * Monitor tracker and alarm alerts; * Address alerts automatically generated by the system; * Provide customer support in suspected or confirmed cases of theft/robbery of monitored units; * Execute vehicle rapid response activation when necessary and authorized; * Execute mobile patrol activation when necessary; * Activate police forces when necessary; * Provide low-complexity support to customers; * Ensure compliance with company policies and procedures.