Collections Analyst

Description

Job Summary: Professional responsible for conducting proactive collections, negotiating payment agreements, monitoring notifications, and supporting the structuring of departmental collection processes. Key Highlights: 1. Conduct proactive collections and payment negotiations 2. Monitor notifications and ensure deadlines are met 3. Support the structuring of collection processes **Main Responsibilities:** * Conduct proactive customer collections via WhatsApp, phone calls, and e\-mail; * Monitor notifications and ensure response deadlines are met; * Negotiate payment agreements and methods with customers at various delinquency levels; * Record and track all interactions in the internal system; * Issue and send bank slips (boletos), delinquency reports, and payment confirmations as needed; * Support the structuring of collection processes and controls. **Requirements:** * Prior experience in collections or customer service; * Strong verbal and written communication skills; * Organizational skills and agility in managing tasks. * Preferred Qualifications: * Experience in customer collections * Proficiency in spreadsheets or collection systems such as Mega Sênior, Main responsibilities: Employment Type: Full-time CLT Compensation: R$2\.300,00 \- R$2\.750,00 per month Benefits: * Health insurance * Dental insurance * Fuel allowance * Free parking * Profit-sharing program * Life insurance * Meal voucher * Food allowance * Transportation voucher Experience: * Negotiation (Mandatory)