Collections Assistant

Description

Job Summary: We are seeking a Collections Assistant to work in the finance department, responsible for operational collection activities and contacting members to negotiate outstanding debts. Key Highlights: 1. Experience in the financial sector with a focus on collections and debt negotiation 2. Communication with members and recording interactions in the system 3. Requires completed high school education and basic computer skills **Job Description:** We are seeking a Collections Assistant to work in the finance department of Big Proteção Veicular. The professional will be responsible for performing operational collection activities, monitoring delinquency, and contacting members to negotiate outstanding debts. **Responsibilities:** * Contact members via telephone, WhatsApp, and e\-mail to negotiate financial arrears; * Monitor and update collection reports; * Record all interactions and agreements in the system; * Assist in issuing invoices and duplicate billing statements; * Maintain clear, courteous, and objective communication with members. **Requirements:** * Completed high school education; * Strong verbal and written communication skills; * Basic computer knowledge (Excel, Word, and CRM or collection systems); * Organizational skills, proactivity, and a solution-oriented mindset. **Preferred Qualifications:** * Prior experience in collections or customer service; * Experience working with vehicle protection associations or cooperatives. Employment Type: Full-time CLT Compensation: R$1\.628,00 \- R$3\.000,00 per month Benefits: * Company-provided mobile phone * Meal allowance * Transportation allowance