Shared Services Analyst

Description

**Learn about this opportunity** If you focus on customers and continuous improvement, make decisions openly and transparently, value and foster a respectful work environment, collaborate across disciplines in a pragmatic and cooperative manner, and prioritize results and accountability for deliverables, learn more about our **Shared Services Analyst** position. This role will play a strategic part in monitoring the operational performance of the Global Shared Services (GSS) Center in Latin America, acting as a bridge between the business and internal and outsourced operational teams, supporting governance, performance management, indicator analysis, and continuous improvement initiatives. **Key job details:** * **Work location:** Contagem * **Work modality:** Hybrid * **Employment type:** Permanent * **Working hours:** 8:00 AM to 5:15 PM **Responsibilities:** * Monitor the operational performance of the LATAM Global Shared Services (GSS) Center, ensuring alignment with business needs and agreed service levels. * Track KPIs, SLAs, operational metrics, action plans, and topics related to operational continuity. * Serve as the interface among Latin American stakeholders, global teams, and third-party partners, supporting escalation management and resolution of operational issues. * Support governance routines, performance meetings, executive analyses, and follow-up on corrective actions. * Participate in transformation, automation, process standardization, and continuous improvement initiatives. * Support operational transition and stabilization processes, ensuring alignment among the business, GSS, and suppliers. * Consolidate analyses, prepare executive materials and management presentations for regional and global leadership. * Collaborate closely with areas such as Finance, Procurement, Tax, Logistics, and Customer Service, promoting an integrated view of processes. * Support audits, internal controls, and operational risk monitoring. * Engage extensively at the regional level, especially with Spanish-speaking Latin American countries. **Required knowledge and skills:** * Bachelor’s degree completed in Business Administration, Engineering, Accounting, Economics, International Relations, or related fields. * Analytical, organized profile with strong communication and interpersonal skills. * Ability to operate effectively in multicultural environments and manage multiple stakeholders. * Intermediate/advanced proficiency in Excel and PowerPoint. * Advanced/fluent English. * Advanced/fluent Spanish. **Preferred qualifications:** * Prior experience in Shared Services Centers (SSC/GSS/BPO). * SAP knowledge. * Experience managing SLAs, KPIs, and operational governance. * Power BI knowledge. * Experience in process transformation, transition, or improvement projects. * Experience in multinational environments and/or serving LATAM markets. **What we offer:** Salary and benefits align with market trends for companies of our size and sector, including health insurance, bonus programs, and meal vouchers. Benefits also emphasize well-being and balance—such as extended maternity and paternity leave, emotional support, Wellhub, and others. **Our way of being** To deliver top performance for our clients, we rely on a qualified, engaged, and collaborative team that puts innovative technologies into practice. That’s why we deeply value people—focusing on attracting and retaining talent while encouraging a leadership style that promotes openness, new ideas, and execution of diverse initiatives. We believe that pragmatic, positive, and integrated approaches strengthen teams and yield better results. We are a company built by people. And “people” means diversity: of ideas, gender, skin color, race, life experiences, bodies, and minds. We are committed to offering equal opportunities to everyone, regardless of gender, race, disability, ethnicity, sexual orientation, age, or any other characteristic. We want all our employees to feel welcomed and valued. Here, you can truly be yourself!