Operations Supervisor

Description

Job Summary: This role involves leading and developing operational teams, ensuring high standards in fleet and station maintenance, optimizing processes, and strategically supporting continuous improvements. Key Highlights: 1. Leadership and development of operational teams 2. Focus on high-quality fleet and station maintenance 3. Process optimization and performance indicator management Hello! It's great to know you're interested in joining our team! Continue here to learn more about this position! \>Responsibilities: * Monitor operational KPIs (e.g., unavailable stations, maintenance SLA, NPS, stockouts) and propose corrective action plans and continuous improvement initiatives. * Ensure preventive and corrective maintenance of the bicycle fleet to a high quality standard. * Ensure proper operation of stations. * Engage in logistics, field, station, fleet, and BPVC processes. * Monitor and optimize inventory management, parts picking, and distribution. * Support implementation of standardized processes, policies, and routines, ensuring compliance with operational procedures. * Support coordination in strategic decision-making by proposing continuous improvements. * Act proactively to resolve process failures, operational bottlenecks, and team conflicts. * Supervise shifts, scheduling, productivity, and working hours to ensure efficient operational coverage. * Lead, train, and develop the operational team, ensuring adherence to people-related policies and procedures under Management’s responsibility. * Supervise shifts, scheduling, productivity, and working hours to ensure efficient operational coverage. \>Education: * Bachelor’s degree in Logistics, Business Administration, Engineering, or related fields. \>Requirements: * Experience leading operational teams. * Experience in field operations. * Strong analytical skills, strategic vision, and proficiency in performance indicator management. * Availability to work on a 6x1 rotating schedule. * Driver’s license category B. \>Why join us: Every day, we strive to inspire and make it easy for thousands of people to change their daily routines and the cities they live in. We have purpose—we believe in sustainability, collective responsibility, healthier routines, and better urban spaces for everyone. We’re growing rapidly and want our entire team to grow alongside us. At Tembici, our culture values autonomy, diversity, and rapid problem-solving. We seek people who believe that going further is possible when working together. Minimum Education Level: Bachelor’s Degree Driver’s License: B * English and Spanish Course Benefits * Pet Insurance * Meal Allowance * Food Voucher * Transportation Voucher * Life Insurance * Private Pension Plan * Medical Assistance * Dental Assistance * University Tuition Benefits * Extended Maternity and Paternity Leave (Citizen Company) * SESC Benefits * Profit Sharing (PLR) * My Day! (a personal day off during your birthday month)