CUSTOMER SERVICE SUPERVISOR

Description

Job Summary: We are seeking a proactive professional with an owner's mindset to cultivate customer relationships, monitor deliveries, manage operational activities, and support various initiatives driving the company's growth. Key Highlights: 1. Cultivate close relationships with customers and assist in prospecting 2. Manage warehouse operations, schedule activities, and engage in systemic management 3. Actively participate in management, ethics, and safety initiatives by suggesting improvements We are looking for someone who (expected behavioral and technical characteristics): * Enjoys interacting with people; * Possesses an owner's mindset and leadership qualities; * Demonstrates strong logical thinking and a strong desire to learn and grow alongside Opus Construtech; * Is focused and proactive; * Enjoys teamwork and communicates effectively. This person will be responsible for (daily responsibilities and activities, projects to be executed): * Cultivating close relationships with customers by regularly visiting module assembly areas; * Assisting in the prospecting of new customers; * Monitoring deliveries of new modules and performing corrective and preventive maintenance within their area of responsibility; * Controlling the local warehouse and developing activity schedules for the operational team; * Establishing interfaces with all internal departments to ensure efficient handling of departmental requests; * Supporting measurement activities and acting as an intermediary with the finance teams of clients within their portfolio, ensuring clear and accurate communication; * Managing all departmental requests through spreadsheets and systems, maintaining updated performance indicators and regularly reporting to their immediate supervisor; * Actively participating in the systemic management of SAP and Opus Care, while maintaining coordination with Occupational Safety to ensure appropriate mobilization of teams deployed at client sites and proper allocation of necessary equipment for task execution; * Conducting technical visits to prepare measurement reports and identify damages, contributing to precise situational analysis; * Understanding and complying with all Opus guidelines related to conduct, ethics, compliance, quality, reliability, occupational safety, health, and environmental protection, suggesting improvements and contributing to eliminating situations that may pose risks to people or the environment. Requirements and Qualifications (desired education, tool knowledge): * Experience in customer service; * Commercial experience is a plus; * Strong written and verbal communication skills; * Valid driver's license; * Mining/steel industry experience and mobilization knowledge are desirable; * SAP system knowledge; * Completed undergraduate degree in Civil Engineering or Business Administration; * Experience working at Gerdau Steelworks and Mining is a plus. Work Location: Ouro Branco MG