Job Summary: Customer service professional responsible for clarifying inquiries, presenting solutions, standardizing data, and recovering accounts—aiming to achieve results and meet targets. Key Highlights: 1. Collaborative work environment that fosters mutual respect 2. Focus on technology and customer experience 3. Teamwork to deliver high-quality services **We were founded with the mission of serving our customers effectively and efficiently, with a focus on technology and supporting them in achieving the best possible experience with their contracted services. Since 2020, we have continuously advanced, acting transparently with customers, suppliers, partners, and society. Here, we ensure a collaborative work environment that promotes mutual respect, believing in human potential. If you believe that together we can continue delivering high-quality services to our customers, join our team!** Our opportunities are open to everyone! We strive to provide an increasingly inclusive and respectful workplace. **Responsibilities and Duties** * Provide customer service by clarifying inquiries, presenting solutions, and conveying clear and objective information; * Standardize registration data and perform other related tasks, including customer onboarding and recording all relevant information; * Validate, retain, monitor, and recover accounts by identifying needs within the system; * Analyze charts to pursue results and meet targets. **Requirements and Qualifications** * Bachelor’s degree completed or in progress; * Proficiency in Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word; * Course in computer science and/or telecommunications; * Experience in customer service and relationship management; * Technical support experience handling direct customer interactions via various communication channels (e-mail, tickets, and telephone); * Strong verbal and written communication skills. **Additional Information** **Salary:** R$ 1\.750,00 **Work Schedule:** 36 hours per week, on a 6x1 rotating shift schedule, with both daytime and nighttime shifts. **Work Location:** Cachoeira do Campo/MG **Benefits for You and Your Family:** * Copayment-based Unimed health plan for employees and dependents (regional or state-wide); * Copayment-based MetLife dental plan for employees and dependents; * Emotional wellness program and discounted psychological counseling for employees and dependents via the Moodar platform; * Birthday Day Off—a paid day off on your birthday to celebrate; * Eva Card flexible benefits card valued at R$ 554,80 per month \+ R$ 483,40 (monthly average), usable for meal and/or food benefits; * Benefits Club offering exclusive discounts and partnerships for Lesta employees; * Life insurance; * Transportation allowance; * Easter Benefit—a special gift delivered to employees to celebrate this occasion; * Christmas basket for all our employees; * Collaborative culture fostered through a warm and human-centered work environment! Lesta specializes in customer service with a focus on technology. Currently, we serve over 500,000 customers nationwide. We were founded to provide humane, bureaucracy-free service to digital account holders of the Gerencianet Group, delivering high-quality services and supporting them in achieving the best possible experience with their contracted services. **Mission** ---------- To be recognized as an excellence-driven company in banking customer service, collections, and credit recovery. **Vision** --------- To serve all our customers effectively and efficiently, providing support that ensures the best possible experience across banking, collections, and credit recovery services. **Our Values** ------------------ Always act ethically and responsibly. Deliver high-quality services with effectiveness, security, and legal compliance. Respect customer rights and adopt responsible collection practices. Encourage collaborative work and mutual respect, believing in human potential. Act transparently with customers, suppliers, partners, and society.
João Silva
Indeed · HR
João Silva
Indeed · HR
