Customer Relationship Representative – CEMIG

Description

Job Summary: Customer Relationship Representative for CEMIG, providing direct customer support with excellence, courtesy, and agility. Key Highlights: 1. Receptive and/or in-person customer service focused on excellence and agility. 2. Clarification of questions regarding electric power services. 3. A role involving negotiations and guidance for CEMIG customers. JOB POSTING: CUSTOMER SERVICE REPRESENTATIVE – CEMIG AVAILABILITY FOR TRAVEL Position: Customer Service Representative – CEMIG Work Location: OURO PRETO/MG Employment Type: CLT (Consolidation of Labor Laws) Schedule: Rotating 5x2 shift – Shift hours: 7:30 AM to 5:18 PM Salary: BRL 1,870; after 3 months increases to BRL 2,294. Benefits: Transportation allowance, meal allowance of BRL 31.34 per workday, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnership agreements. Job Description: We are seeking professionals to serve as Customer Relationship Representatives at CEMIG, delivering direct customer support to the company’s clients. The role involves receptive and/or in-person customer service, emphasizing excellence, courtesy, and agility in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electric power services. Responsibilities: Provide customer service in person or via digital channels; Clarify questions regarding bills, consumption, power disconnection/reconnection, duplicate bill issuance, and other services offered by CEMIG; Redirect requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction metrics. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer literacy; Prior customer service experience is a plus. Employment Type: Full-time, permanent CLT position Compensation: BRL 1,862.63 – BRL 2,294.91 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site