Funeral Agent

Description

Job Summary: Funeral Agent responsible for sensitively, efficiently, and excellently welcoming bereaved families and managing all stages of funeral services. Key Highlights: 1. Humanized support for bereaved families 2. Operational coordination and integration of funeral services 3. Documentation management and continuous communication with the family **FUNERAL AGENT \- SUPPORT FOR BEREAVED FAMILIES** **Estima Group** **Number of openings:** 2 **Work schedule:** 12x36 rotating shift from 07:00 to 19:00 and/or 19:00 to 07:00 **About the role** Directly welcome bereaved families, sensitively, efficiently, and excellently guiding them through all stages of funeral services. This professional ensures every procedure is carried out with respect, discretion, and a high operational standard, providing security and peace of mind to families during an extremely delicate time. **Main Responsibilities** **Humanized Support** Receive and guide family members with empathy and respect, clearly and accessibly explaining available services, ceremony options, deadlines, and required procedures. **Documentation Management** Receive, verify, and route mandatory documentation (e.g., death certificates and authorizations), supporting processes with notary offices, cemeteries, and other relevant authorities. **Funeral Service Coordination** Organize and monitor all service stages, including preparation of viewing rooms, floral arrangements, scheduling, processions, and burial or cremation ceremonies. **Operational Integration** Coordinate logistics with drivers, florists, cemeteries, crematoriums, and other service providers, ensuring punctuality, quality, and compliance with company standards. **Environment and Facility Organization** Ensure proper presentation, hygiene, and functionality of all spaces, materials, and equipment used. **Family Communication** Maintain continuous contact with family members, updating them on service progress and resolving any requests calmly and professionally. **Information Recording and Control** Update internal systems and prepare service delivery and closure reports, ensuring traceability and operational control. **Operational Support** Assist the team with non-technical preparatory activities, always adhering to established regulations and protocols. **Ethics and Confidentiality** Safeguard information confidentiality and act with absolute respect for the emotional integrity of families. **Mandatory Requirements** * Completed high school; * Proven experience as a funeral agent **(mandatory requirement)**; * Experience in customer service; * High capacity for empathy, active listening, and clear communication; * Balanced and professional demeanor in emotionally stressful situations; * Organizational skills, attention to detail, and adherence to deadlines; * Knowledge of notarial procedures and burial/cremation protocols; **(mandatory requirement)**; * Familiarity with record-keeping systems or CRM; * Experience supporting bereaved families; **(mandatory requirement)**; * Knowledge of funeral procedures. **(mandatory requirement)**; **Compensation and Benefits** * Salary: R$ 2\.000,00; * Commissions; * Transportation allowance; * Meal allowance of R$ 21.00 per day; * Pharmacy at cost price; * Home assistance; * Telemedicine; * Discounts on consultations and medical exams; * Preventive funeral plan; * Dental assistance; * Shopping club with cashback; * Gympass. **How to Apply** Send your resume to: **Londe@grupoestima.com.br** Or contact via WhatsApp: **(31\) 2534\-4444** Employment type: Full-time CLT Salary: R$2\.000,00 \- R$3\.000,00 per month Benefits: * Dental assistance * Commercial agreements and discounts * Meal allowance * Transportation allowance Experience: * Funeral Agent (Mandatory) Work location: On-site