CUSTOMER SUPPORT ATTENDANT

Description

Job Summary: Customer service professional focused on remote support and analysis of connection issues, seeking growth within an innovative company. Key Highlights: 1. Opportunity to acquire knowledge and develop professionally 2. Work for a forward-looking company 3. Values diversity and different perspectives We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it’s an opportunity to acquire knowledge and develop professionally in a forward-looking company. Our CRM team is growing—see more details about this position below. **Responsibilities and Duties** * Provide courteous and excellent customer service via telephone, delivering remote support to users, analyzing and resolving potential connection-related issues, and guiding customers on proper usage and answering related questions; * Accurately and completely log support tickets; * Analyze and forward tickets to the operations department for specific cases requiring on-site correction; Forward customer inquiries and requests to the respective departments. * **Requirements and Qualifications** * Completed high school education; * Flexible availability (including possible night shifts); * Familiarity with operating systems. **Additional Information** #### **Working Hours: 6-Day Shift Schedule\. Availability required from 2:00 PM to 10:40 PM, totaling 6 hours and 20 minutes\.** #### **We Offer:** * Commission * Profit-Sharing Program (PPR) * Medical and Dental Assistance * Meal and Food Allowance * Life Insurance * PAS (VERO Social Support Program) * One paid day off during your birthday month * Corporate University * Totalpass (Discounts on Gyms/Sports) * Daycare Assistance * Assistance for Children with Disabilities * Internet This position is open to candidates with disabilities (PCDs). At VERO, we value diversity because we believe it is essential to share ideas and diverse perspectives to ensure our customers receive the representation they need! VERO values Privacy and Personal Data Protection. The personal data of job applicants will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service excellence and agile customer service designed to simplify each customer’s world. Today, VERO ranks among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience—beyond mere connectivity. It’s not just about doing more, but about doing it better. Our services serve as bridges enabling people to access knowledge, entertainment, and interactions with quality and speed. We know every person has their own world—and we pay close attention to what that world needs. **VERO—As Big As Your World!**