Customer Service Representative

Description

Job Summary: Responsible for in-person and telephone customer service, registration of service orders, customer guidance, report preparation, and support to management, aiming to improve processes and monitor service interactions. Key Highlights: 1. Customer service and guidance 2. Registration and tracking of service orders 3. Support to management and identification of improvements GS Inima Brasil \| Ouro Preto \- MG \| On-site Job Description Responsible for providing customer service, registering service orders and requests in the system, guiding customers according to defined procedures, preparing reports, and supporting the immediate manager. Also identifies process improvements and provides telephone support when necessary, monitoring service interactions from start to completion. * **️****Working Hours:** Monday to Thursday, from 7:30 AM to 5:30 PM, and Friday from 8:00 AM to 5:00 PM, with a one-hour lunch break. ️ **Meal Allowance / Food Voucher** – support for your daily meals; **Christmas Basket** – a special gesture at year-end; **Health Insurance Plan** – comprehensive care for you; **Dental Insurance Plan** – always keeping your oral health in check; ️ **Life Insurance (at no cost)** – protection for you and your family; **Transportation Voucher** – convenience for your daily commute; **Medication Assistance** – financial support for treatments and prescriptions; ️ **Wellhub** – access to gyms and physical activities; **Private Pension Plan** – with 100% company contribution; **Pluxee Cuida** – psychological, social, nutritional, legal, and financial counseling; Responsibilities and Duties * Provide in-person customer service; * Provide telephone customer service; * Record all service interactions in the system; * Register service orders according to customer requests; * Address public inquiries regarding procedures; Requirements and Qualifications **Education:** Completed High School Desirable Requirements **Experience:** Customer service Apply Now Salary Range To be determined Employment Type CLT Benefits * Meal Allowance / Food Voucher * Cafeteria * Christmas Basket * Health Insurance Plan * Dental Insurance Plan * Life Insurance * Transportation Voucher * Medication Assistance * Pluxee Cuida On-site (Legal, Financial, Psychological, Social, and Nutritional Guidance) * Private Pension Plan * Gympass/Wellhub