Join the Ferrarin Group in the after-sales area! CPA Máquinas, a New Holland dealership, is looking for a professional to lead after-sales routines, ensuring high-quality customer service and satisfaction in the agricultural sector, with a consultative, dynamic profile focused on results and team leadership. Responsibilities: * Coordinate administrative processes in the service department (opening and closing service orders, team time tracking, warranty documentation organization, preparation of service and field reports, customer service surveys); * Coordinate the administrative and technical teams within the department; * Manage the technical team's schedule and service appointments; * Complete documents related to the receipt of new and used equipment; * Prepare and send quotes to customers; * Develop and monitor warranty and maintenance processes with the factory; * Control and request purchases of workshop tools; * Issue invoices for the department; * Conduct client visits to follow up on services or to prospect sales of service packages; * Monitor department KPIs, budgets, and commercial actions for service sales; * Quote parts required for equipment maintenance and servicing; * Handle collections for outstanding service-related invoices; * Coordinate, together with the unit manager, registrations and participation in factory training programs for the technical team; Requirements: * Experience in after-sales administrative routines/service coordination in workshops (preferably in the agricultural sector); * Strong negotiation and relationship-building skills; * People management and team leadership abilities; * Class B driver's license (mandatory); * Availability for travel and flexible working hours; * Computer proficiency: Office suite, internet, and email; * Preferably hold a technical degree or higher education in Agribusiness, Business Administration, or related fields; Preferred Qualifications: * Knowledge of New Holland warranty procedures; * Technical knowledge of New Holland products; * Experience in after-sales operations at agricultural dealerships; * Familiarity with ERP Solution software; Minimum Education Level: Bachelor's Degree Desired Educational Background:* Agriculture, Technical Course * Business Administration, Bachelor's Degree * High School (Secondary Education) * Mechanics, Technical Course * Administration, Technical Course * Agribusiness, Technical Course Driver's License Requirement: B Willingness to travel * Medical insurance * Dental insurance * Life insurance * Commission * Day off * Meal allowance * Educational assistance