**If you're seeking a professional role in an environment where challenges are embraced as opportunities, this is the place for you!** Here, you'll find a workplace that values **respect**, **ethics**, **diversity**, **equity**, and **inclusion**, and a team that cherishes partnership—this being the company’s core value. 3tentos does not tolerate any form of discrimination in its recruitment and selection processes; it welcomes new ideas while respecting individuals and their uniqueness, and appreciates the development of both behavioral and professional skills among its talents. Do you enjoy working in **Information Technology Support**? Would you like to join the company with the **most comprehensive agribusiness ecosystem in Brazil**? **Then grow with us as a partner!** \#join3tentos **Responsibilities and Duties** * Deliver high-quality, agile multichannel support; * Register and track incidents in ITSM; * Remotely resolve IT-related incidents; * Analyze incidents and perform escalations; * Document solutions and contribute to the knowledge base; * Route incidents to the appropriate team; * Guide users on non-technical requests; * Monitor SLAs and critical incidents; * Meet quality and productivity targets. **Requirements and Qualifications** * Completed technical degree in IT or currently pursuing a bachelor’s degree; * Experience with ITSM platforms such as GLPI, Jira, or similar tools; * Prior experience in Service Desk and end-user support; * Knowledge of IT infrastructure: Windows, Active Directory, networks, and hardware; * Experience handling operational routines, monitoring, and analyzing KPIs; * Basic understanding of information security and best practices; * Familiarity with ITIL principles; * Experience in corporate environments; * Willingness to work on-site in Ijuí/RS. **Additional Information** * Meal allowance or food voucher; * On-site cafeteria; * Transportation allowance; * Dental plan; * State-wide Unimed health insurance plan; * Life insurance; * Annual Profit-Sharing Program (PPR); * Discount partnership program with educational institutions. *Please closely monitor your* ***e\-mail*** *(including spam/junk folder) and registered* ***phone number****—our communication regarding next steps will be sent exclusively through these channels!* **Welcome to 3tentos!** We are a family-owned company operating in the **agribusiness sector**, built on the **seriousness, trust, and honesty** of the people who shaped this story. We believe our strength lies in people who feel a sense of belonging, who work passionately in what they love, remain focused on agribusiness, and collectively advance the company’s vision and goals—valuing year-round partnership with our customers. Currently, the company operates across four major agribusiness areas: **input supply, grain trading, and industrial processing**, in addition to providing **comprehensive financial solutions to over 24,000 clients**, supporting the entire production cycle across multiple crops. This ecosystem ensures producers access to complete solutions—including **technical support, structured origination, industrial processing, and financial assistance**—backed by a team of **more than 2\.500 people who believe in and work toward the same purpose**. **Core Values Guiding Our Work:** * **Value of the Field** The field is the foundation of our business—and we truly understand it. We take pride in recognizing its vital role in societal development. * **Value of Partnership** Partnership means staying close—always. We are made up of people who collaborate to achieve mutual growth and prosperity. * **Value of Security** We want people to feel secure with 3tentos because all our relationships are genuine and honest. **Our Purpose**: "To drive the evolution of agriculture alongside producers, employees, and society." **Interested in completing your undergraduate internship with us? Visit:** https://estagio3tentos.gupy.io/