Customer Retention Teleoperator

Description

Job Summary: Receptive customer service professional focused on customer retention, negotiation, and satisfaction, seeking effective solutions to maintain services and achieve targets. Key Highlights: 1. Customer service focused on retention and negotiation. 2. Pursuit of effective solutions to satisfy customers. 3. Collaborative and dynamic work environment. Konecta, a company specializing in customer service and relationship management, is seeking a Customer Retention Receptive Operator. If you are passionate about interacting with people, proactive, and possess skills such as negotiation, this opportunity is for you! Main Responsibilities: * Provide receptive customer service to clients interested in canceling their vehicle tag or services such as insurance; * Persuade customers to continue using the service; * Identify and understand customer needs and concerns, seeking effective solutions to keep them satisfied; * Record all relevant interaction details in the system, ensuring accurate documentation of interactions; * Proactivity and persistence in achieving targets; Requirements: * Must be over 18 years old and have completed high school; * Excellent verbal and written communication skills; * Proactivity and persistence in achieving targets; * Negotiation and persuasion abilities; * Ability to handle pressure calmly and professionally; * Customer orientation and results focus; * Resilience to handle objections and rejections; * Ability to interact effectively with diverse customer types, adapting appropriately to each situation; * Availability to work flexible hours, including weekends and holidays; * Basic knowledge of Microsoft Office and ease of use with computerized systems; What We Offer: * Salary: R$ 1.625,28; * Meal Voucher; * Medical and Dental Plans; * Life Insurance; * Daycare Assistance for children up to 24 months old; * Discounts with educational institutions; * Bulla Card; * TotalPass; * Professional growth and development opportunities; * Ongoing training and development; * Collaborative and dynamic work environment. Work Location: Remote (using personal equipment) Salary: R$ 1625,28 + benefits. Schedule: 6 days on / 1 day off, with alternating weekends off (Saturday or Sunday). Daily working hours: 6 hours and 20 minutes per day If you are a motivated professional, goal-oriented, and strongly committed to delivering excellent customer service, this could be the opportunity to advance your career! Join our team at Konecta Brasil. Submit your resume and participate in the selection process. Please note that Konecta Brasil is committed to diversity and social inclusion; therefore, all positions are open to people with disabilities, regardless of gender, race, sexual orientation, or religion. All applications will be evaluated based on competencies and skills. Minimum Education Level: High School (Secondary Education) * Dental Assistance * Daycare Assistance * Medical Assistance * Growth Opportunity * Bulla Card * Meal Voucher (VR) * Total Pass * Life Insurance