We are Alloha Fibra, the largest independent fiber optic group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That's why we're looking for talents like you, who dream big and want to make a difference! **Responsibilities and duties** To build this team with us, the candidate will have the following challenges: * Perform installation services and repairs on FTTH and FTTA network technology for residential customers; * Carry out corrective and preventive maintenance on installed services, solving problems and ensuring service continuity; * Repair/correct any service failure, whether due to slowness, Wi\-Fi issues, no connection, intermittency, etc.; * Remove cables and equipment from canceled customers, freeing up space for new customers; * Verify access feasibility for the sales team; * Perform room changes by relocating devices within the same residence; * Change equipment location upon customer request; * Perform upgrades by replacing or adding devices when the customer changes their plan; * Perform internal and external cable and connection installations; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, contact technical support teams; * Diagnose and solve network issues; * Provide courteous and efficient customer service, clarifying doubts and guiding proper service usage; * Document and maintain records of network configurations; * Perform related job duties as directed by management. **Requirements and qualifications** Professional Profile We Are Seeking: * Availability to work on a 6x1 schedule (working Saturdays, Sundays, and holidays according to the schedule); * Valid and up-to-date Class B driver's license (CNH B); * Completed High School education; * NR 10 and NR 35 certifications desirable; * Technical experience and knowledge in installation and repair procedures for telecommunications networks. **Additional information** * Medical insurance * Dental insurance * Meal allowance * Life insurance * Transportation voucher * Giga Inclusão \- PCD dependents assistance * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psychology Viva (available to those enrolled in Amil health plan) * Training courses platform on Intranet * Tour House: 5% to 12% discounts on flight tickets, hotel bookings, and car rentals. * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses, promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent fiber optic group in the country. This is possible because we count on a team of 5,000 people who pursue **quality and excellence** in everything they do, always focused on delivering the best products, services, and customer support. **We value plurality,** represented by our employees and customers across all regional and social diversity—since we operate in 864 cities across 22 Brazilian states, with a network of over 140,000 kilometers of fiber optics and 1.6 million subscribers. Here you will find one single team, operating **interconnected**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way of Being—that transforms our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/