665 Business Systems Analysts in Santa Catarina lowest at $10000.0+

Senior Customer Service Analyst64990975246466120

Indeed

Senior Customer Service Analyst

Zucchetti is an Italian technology multinational with 14 years of presence in Brazil and operations in over 50 countries. With more than 800,000 customers, Zucchetti is Italy’s first and largest software developer, investing heavily in innovation and generating annual revenues exceeding BRL 9 billion. By uniting people and technology, we create innovations that improve everyone’s lives. We know that our mission—to innovate in order to transform—is only possible through talented, purpose-driven individuals. We value personal stories and meaningful connections. Zucchetti talents embody core values such as collaboration, responsibility, autonomy, innovation, determination, and strong motivation! Our commitment to developing our talent is as strong as their commitment to the company’s growth. We grow together! We are looking for new talents eager to join this outstanding team and a global company! **Position:** ---------- Working within **Customer Success**, this professional plays a key role in shaping the customer experience, handling technically complex support requests, conducting in-depth problem analysis, and collaborating closely with internal teams—directly contributing to product quality, evolution, and customer satisfaction. **Responsibilities** --------------------- * Handle complex technical support cases with thorough scenario analysis; * Identify root causes of issues and execute error reproduction tests; * Document problems, unexpected behaviors, and technical solutions; * Serve as an intermediate technical liaison between customers and Development and Product teams; * Support technical discussions with clear, structured communication; * Collaborate on diagnostic analyses and resolution of critical issues; * Contribute to continuous improvement of support services and processes. **Requirements:** --------------- We seek professionals eager to grow within a dynamic, innovative, and collaborative environment focused on continuous learning, proactive ownership, and delivery of solutions that generate real value for customers. **Technical Competencies** ------------------------- * Reproducing complex scenarios and identifying probable root causes; * Technical analysis using logs, integrations, APIs, and databases (basic/intermediate level); * Detailed documentation of bugs and unexpected behaviors; * Advanced support for complex integrations and configurations; * Creation and updating of internal documentation and knowledge base; * Monitoring of metrics (SLA, backlog, recurrence, severity); * Tracking performance metrics and indicators. **Behavioral Competencies** -------------------------------- * Interpersonal Skills * Collaborative Spirit * Autonomy and Responsibility * Integrative Analysis * Courage and Creativity * Learning Ability * Knowledge Sharing * Positive Approach * Results Orientation * Proactivity **What We Value as Zucchetti Culture** ------------------------------------------------ * Customer focus and solution orientation; * Positive interpersonal relationships and collaboration; * Autonomy paired with responsibility; * Integrative analysis and conscious decision-making; * Courage, creativity, and openness to new ideas; * Continuous learning and knowledge sharing; * Positive attitude, results orientation, and proactive career management. **Additional Information:** ----------------------- At Zucchetti, you’ll find a welcoming, collaborative, and challenging environment that encourages professional development, well-being, and continuous growth. We value knowledge exchange, responsible autonomy, and proactive ownership of your career path. **What We Offer in This Location** --------------------------------- **São Camilo Health Plan** – 50% of monthly premium covered; **StarBem (Telemedicine)** – fully covered medical, nutritional, and psychological consultations; **GoGood & TotalPass** – access to gyms and wellness services; ️ **Life Insurance** – 100% company-paid; **PPR (Profit Sharing Plan)** – up to 30% of salary, paid semi-annually; **Childcare Allowance** – BRL 195.00 per month for 12 months (starting after maternity leave); **Transportation Voucher** – 6% employee deduction; excess covered by the company; **Partnership Benefits** – full list available in the unit’s handbook; **Education Assistance** – 50% of tuition fees, capped at BRL 380.00 (post-experience); * **Coffee and English** – monthly online English practice session (45 minutes); **Training Support** – encouragement for courses, events, and professional development; **Career Development Plan** – structured career paths for professional advancement; **Birthday Day Off** – one complimentary day off for your birthday; **Sandwich Tuesday** – ham-and-cheese sandwich + beverage; **Popcorn Thursday** – freshly popped popcorn every Thursday afternoon; **Coffee & Fresh Fruits** – available daily in the office; ️ **Rest Area** – cozy space with bean bags; **On-site Parking** – dedicated parking spot available at company premises. Employment type: CLT! * Position open to candidates with disabilities (PCD)!

R. Benvenuto Riviera, 454 - Parque de Exposicao, Concórdia - SC, 89700-000, Brazil

Indeed

Junior Sales Analyst

Zucchetti is an Italian technology multinational with 12 years of presence in Brazil and operations in over 50 countries. With more than 800,000 customers, Zucchetti is Italy’s largest and leading software developer, investing heavily in innovation and generating annual revenues exceeding BRL 9 billion. Through the synergy of people and technology, we create innovations that improve everyone’s lives. We know that our mission—to innovate in order to transform—is only possible through talented, purpose-driven individuals. We value personal stories and meaningful connections. Zucchetti talents embody core values such as collaboration, responsibility, autonomy, innovation, determination, and strong motivation! Our commitment to developing our talent is as strong as their commitment to the company’s growth. We grow together! We are seeking new talents eager to join this outstanding team and a global company! **Position:** ---------- The professional will be responsible for executing and supporting administrative tasks within the commercial area, monitoring KPIs, analyzing sales results, commissioning data, and commercial proposals. They will work closely with Commercial, Customer Success, and Marketing teams, contributing to campaigns, customer and partner engagement, and delivering strategic analyses to support executive decision-making. **Responsibilities** --------------------- * Analyze closed sales and commercial area performance results; * Monitor and track commercial area performance indicators; * Analyze information and data to develop commercial proposals; * Support the commercial team in clarifying doubts, processing cancellations, and closing sales; * Assist customers whenever necessary, ensuring high-quality relationship management; * Draft, review, and update internal manuals and departmental processes; * Provide commercial information and data to other departments; * Collaborate with the Marketing team on campaigns targeting customers and partners, as well as customer delight initiatives; * Analyze commission rules for consultants; * Process commission settlements for commercial consultants; * Support area leadership in team motivation and engagement initiatives; * Perform related duties as required by business needs and leadership directives. **Requirements:** --------------- If you are an organized, analytical professional with strong communication skills and interest in working in a strategic commercial role within a technology multinational, this opportunity may be ideal for you. Here, you’ll find a collaborative, innovative environment offering ample space for learning and growth. ### **Technical Competencies** * Currently pursuing or holding a Bachelor’s or Technical degree in Business Administration, Sales, Management Processes, or related fields; * Prior experience in administrative or commercial roles; * Familiarity with administrative routines; * Sales techniques; * Negotiation techniques. ### **Behavioral Competencies** * Interpersonal Skills * Collaborative Spirit * Autonomy and Responsibility * Integrative Analysis * Organization and Attention to Detail * Continuous Learning Ability * Proactivity * Results Orientation * Leadership Mindset **What We Value as Zucchetti Culture** ------------------------------------------------ * Customer focus and solution orientation; * Positive interpersonal relationships and collaboration; * Autonomy paired with accountability; * Integrative analysis and conscious decision-making; * Courage, creativity, and openness to new ideas; * Continuous learning and knowledge sharing; * Positive attitude, results orientation, and career ownership. **Additional Information:** ----------------------- At Zucchetti, we believe an **inspiring, welcoming, and challenging** work environment is essential for both individual success and sustainable business growth. More than just a job opening, we offer a **comprehensive experience centered on development, well-being, and quality of life**. ### **Benefits Offered in This Location** * São Camilo Health Plan – 50% employer-paid monthly premium; * StarBem (Telemedicine) – fully covered medical, nutritional, and psychological consultations; * GoGood & TotalPass – access to gyms and wellness services; * Life Insurance – 100% covered by the company; * Profit-Sharing Program (PPR) – up to 30% of salary, paid semiannually; * Transportation Benefit – 6% employee contribution; excess covered by the company; * Diverse Partnerships – as outlined in the unit’s benefits guide; * Education Assistance – 50% of tuition fees, capped at BRL 380.00 (after probation); * + Coffee and English – monthly online English practice sessions; * Training Support – incentives for courses and professional development; * Career Development Plan – structured growth pathways; * Birthday Day Off; * Snack Tuesday; * Popcorn Thursday; * Daily coffee and fresh fruit; * Rest Area; * On-site Parking. Employment type: CLT! **This position is open to candidates with disabilities (PCD)!** If you wish to join a team that values **innovation, personal growth, and well-being**, this is your opportunity. Come build your future with us and leave your mark at Zucchetti!

R. Benvenuto Riviera, 454 - Parque de Exposicao, Concórdia - SC, 89700-000, Brazil

SENIOR RESEARCH ANALYST64162193758337122

Indeed

SENIOR RESEARCH ANALYST

Application deadline: 10/20/2025. Challenges: Work in the Research and Development area, seeking opportunities to develop inputs, products, and new technologies through market research and participation in industry-related events; providing technical support to the technical assistance sector and commercial department regarding customer requirements and needs; conducting laboratory tests and simulations related to the development of new inputs, products, and processes, as well as performing other related and inherent job duties. What do you need? \- Bachelor's degree in Chemical Engineering; \- Mandatory completed postgraduate degree; \- 4 to 5 years of experience in the pulp and paper industry; \- Fluent English. What will you do? Identify opportunities for developing inputs, products, and new technologies through market research, customer and supplier visits, and participation in industry-related events. Lead complex development projects for inputs, products, and process improvements according to existing procedures, ensuring specific customer needs are met. Place purchase requests in the system related to the development of inputs, processes, and products. Ensure compliance of inputs with current legislation by requesting and analyzing supplier reports. Unit: Papel SC Campina da Alegria \- Vargem Bonita Job type: Permanent CLT Pay: R$10.363,00 per month Benefits: * Medical insurance * Dental insurance * Education assistance * Basic food basket * Commercial agreements and discounts * Profit sharing * Life insurance * Meal allowance * Food allowance * Transportation allowance Possibility of relocation: * Vargem Bonita \- SC: Willingness to relocate to the job location with company support (Mandatory) Education: * Completed Postgraduate Degree (Mandatory) Experience: * Pulp and paper (Mandatory) Language: * Fluent English (Mandatory)

R. das Azaléias, 473, Vargem Bonita - SC, 89675-000, Brazil

R$10,363/year