Technical Consultant Trainee

Description

Job Summary: Provide customer service, ensuring excellence and satisfaction through installation, maintenance, and technical support, adhering to quality standards. Key Highlights: 1. Focus on excellence and customer satisfaction 2. Ensure the quality of services provided 3. Continuous professional development Job Description: Directly deliver customer service, including installation, maintenance, address changes, equipment removal, and other related services; ensure excellence in service delivery and customer satisfaction; uphold service quality by following company standards and procedures; provide technical support, clarify customer inquiries, and apply best practices in customer service. Responsibilities: Perform assigned customer service tasks, ensuring high quality and efficiency; Adhere to the pre-scheduled customer appointments, ensuring punctuality and effectiveness; Ensure customer satisfaction through consultative service, identifying needs and offering appropriate solutions; Maintain work tools organized and in good condition, paying special attention to connectorization tools to prevent damage; Properly use personal and collective protective equipment, ensuring personal safety and that of customers; Understand and apply quality indicators (IRR, IFI) in daily operations to continuously improve service delivery; Actively participate in company-provided training and development programs to foster professional growth and stay updated on new technologies and procedures. Daily main activities include: Performing installation, maintenance, address change, and equipment removal services; Monitoring and reporting the status of completed services; Following company quality procedures and standards; Participating in training and updates on products and services. Requirements: Completed high school education; Customer service experience is considered a plus but is not mandatory; Strong communication skills, organization, and proactivity; Ability to work effectively in a team; Flexibility to work during varying hours, as required by service needs; Basic knowledge of digital tools and service registration systems. Minimum Education Level: High School (Secondary Education) Driver's License: Class B * Medical Assistance (with co-payment) * SESI Benefit Program * Dental Assistance * Life Insurance * Profit Sharing * Transportation Allowance * University Tuition Discounts * Citizen Company Certification * Internet Package Discount * Pharmacy Network Benefit * Skello App (e-book and digital books) * Meal Allowance or Food Allowance * Telemedicine