Junior Systems Analyst

Description

Job Summary: Professional to handle incident resolution, system monitoring, and supplier management, ensuring optimization and operational alignment. Key Highlights: 1. Handling incident resolution and system optimization 2. Supplier management and ticket tracking 3. Integration between technical and business teams for operational efficiency Description: WHAT YOU NEED TO HAVE: * Bachelor's degree in Computer Science, Software Engineering, Systems Analysis and Development, or related fields; * Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook); * Knowledge of ITIL or ITSM methodologies; * Prior experience with SQL and relational databases (MySQL, PostgreSQL, SQL Server, Oracle); * Previous experience with monitoring and KPI management is a plus; * Familiarity with supplier management and/or War Rooms for high-criticality incidents is desirable; * Willingness to work in Piracicaba/SP under a hybrid model (3 days on-site and 2 days remote), following the UK workweek (44 hours per week). YOUR DAY-TO-DAY RESPONSIBILITIES: * Handle incidents, service requests, and problems; * Monitor system performance and propose improvements; * Conduct meetings with stakeholders; * Manage suppliers to ensure quality deliverables; * Track and prioritize tickets and mitigate issues; * Identify business pain points and define corrective actions; * Ensure optimal application functionality: usability, performance, etc.; * Integrate technical and business teams, ensuring alignment and operational efficiency. 2512100202181856787