Description
Job Summary:
Professional to supervise and manage operational teams, ensuring goal achievement, process improvement, and staff development.
Key Highlights:
1. Previous experience in supervising operational teams
2. Knowledge of indicator and process management
3. Bonus: Experience in telecommunications
**Responsibilities:**
* Supervise team operational activities, ensuring compliance with established goals and deadlines;
* Monitor performance indicators (KPIs) and propose process improvements;
* Manage the team (scheduling, feedback, training, and development);
* Ensure compliance with internal regulations, company policies, and quality standards;
* Address operational issues and make quick decisions;
* Support implementation of new processes and projects;
* Prepare managerial reports and report results to leadership.
**Requirements:**
* Completed or ongoing undergraduate degree;
* Previous experience in supervising operational teams;
* Knowledge of indicator and process management;
* Proficiency in Microsoft Office suite (especially Excel);
* Strong communication, leadership, and organizational skills.
* **Bonus \- Experience in telecommunications.**
Job Type: Full-time CLT
Compensation: R$1\.843,64 \- R$4\.597,25 per month
Benefits:
* Profit-sharing program
* Life insurance
* Meal allowance
* Food voucher
* Transportation voucher
Work Location: On-site