Technical Consultant Trainee

Description

Job Summary: The professional will provide customer service, performing installations, maintenance, and other services, aiming for excellence and customer satisfaction. Key Highlights: 1. Focus on customer satisfaction through consultative service 2. Participation in training and professional development 3. Application of quality indicators for continuous improvement Directly perform customer service activities including installation, maintenance, address change, equipment removal, and other related services. The primary objective is to ensure service excellence, customer satisfaction, and service quality, in accordance with company standards and procedures. Responsibilities: * Fulfill the pre-scheduled customer service appointments, ensuring punctuality and effectiveness. * Ensure customer satisfaction through consultative service by identifying customer needs and offering appropriate solutions. * Keep work tools organized and in good condition, paying special attention to connectorization tools to prevent damage. * Properly use personal and collective protective equipment, ensuring one's own safety and that of customers. * Understand and apply quality indicators (IRR, IFI) in daily operations to drive continuous service improvement. * Actively participate in company-provided training and development programs to support professional growth and ongoing updates on new technologies and procedures. Minimum Education: High School (Secondary Education) Driver's License: Class B * Pharmacy Benefit * Telemedicine * SESI Benefit * Dental Care * Meal Allowance or Food Allowance * Citizen Company * Internet Package Discount * Medical Assistance * Profit Sharing * Life Insurance