NPS Assistant (After-Sales)

Description

Job Summary: We are seeking an NPS Assistant to monitor customer satisfaction, ensure a positive after-sales experience, and support continuous improvement. Key Highlights: 1. Direct contact with customers and internal departments 2. Learning about customer experience and process improvement 3. Collaborative and welcoming environment JOB – NPS ASSISTANT (AFTER\-SALES) **Piracicaba – SP** **CLT \| On-site** About the job We are seeking an **NPS Assistant** to monitor customer satisfaction, ensure a positive after-sales experience, and support the continuous improvement of commercial and customer service processes. Main responsibilities * Contact customers after sales or service interactions; * Administer satisfaction surveys (NPS); * Record responses and feedback in systems or spreadsheets; * Identify promoters, passives, and detractors; * Route feedback to responsible departments; * Support initiatives to improve customer experience; * Ensure follow-up and tracking when necessary. Requirements * Completed high school education; Higher education is a plus * Strong verbal and written communication skills; * Organized, attentive, and empathetic profile; * Basic knowledge of Excel/spreadsheets; * Proficiency in customer contact via phone and WhatsApp; * Prior experience in customer service or after-sales is desirable. Salary and benefits Perks * Direct contact with customers and internal departments; * Learning about customer experience and process improvement; * Collaborative and welcoming environment; * Opportunities for internal growth. Employment type: Full-time CLT Compensation: R$1\.980,00 \- R$2\.000,00 per month Benefits: * Health insurance * Life insurance * Meal allowance * Food allowance * Transportation allowance