Project Analyst (B2B Customer Experience)

Description

Job Summary: Agroadvance is seeking a professional to serve as the Customer Experience focal point, manage requests, support students, and host live classes—ensuring engagement and continuous improvement in B2B projects. Key Highlights: 1. Serve as the Customer Experience focal point for B2B projects. 2. Host live classes, organizing interactions and providing technical support. 3. Monitor students' learning journeys to ensure engagement. Agroadvance is the Agribusiness School of Business that connects the countryside to the city, amplifying agribusiness results across Brazil while highlighting the sector’s culture and value. At Agroadvance, our mission is to enable agribusiness professionals and producers to achieve gains, **Prosperity**, and **Prestige** beyond what they imagined possible—so they may be recognized as national heroes. WE shorten learning distances so people can GROW and take PRIDE in their journey within AGRO. **Responsibilities and Duties** **Core Responsibilities** * Serve as the **Customer Experience focal point** for B2B projects * Manage and respond to requests in WhatsApp groups with students and corporate clients * Support inquiries related to: * Platform * Schedule * Access and operation of training sessions * Act as the **host of live classes**, ensuring: * Opening and facilitation of sessions * Technical support during class * Organization of interactions (chat, questions, discussion arenas) * Monitor students’ learning journeys to ensure ongoing project engagement * Create, update, and analyze engagement dashboards in Power BI * Monitor KPIs and generate insights for continuous improvement * Support operational execution of projects (pre-, during, and post-class) **Requirements and Qualifications** **Mandatory Requirements** * Strong verbal and written communication skills * Organizational ability and capacity to handle multiple simultaneous tasks * Proactive mindset with problem-solving orientation * Experience in customer service or operations * Basic/intermediate knowledge of Power BI or other data tools * Proficiency with digital tools (Zoom, educational platforms, etc.) * Completed undergraduate degree in Business Administration or related fields **Preferred Qualifications** * Experience in Customer Experience or Customer Success * Background in education, training, or B2B projects * Experience in the agribusiness sector * Experience as an online event host or moderator * Knowledge of engagement metrics and user journey analytics **Success Metrics** * Project NPS / CSAT scores * Student engagement rate * Attendance at live classes * Response time to students/clients * Quality and timeliness of dashboards (Power BI) **Additional Information** **Employment Model** * PJ (Individual Entrepreneur contract); * Fixed salary; * Paid vacation; * 13th-month invoice; * Hybrid work model; * Wellhub **Agroadvance is the Agribusiness School of Business**, connecting the countryside to the city, amplifying agribusiness results across Brazil and highlighting the sector’s culture and value. At Agroadvance, our mission is to enable agribusiness professionals and producers to achieve gains, **Prosperity** and **Prestige** beyond what they imagined possible—to be recognized as national heroes. WE shorten learning distances so people can GROW and take PRIDE in their journey within AGRO.