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Join us to manage our membership portfolio and prospect new members.\n\n **Responsibilities and Duties** \n\n* Managing the membership portfolio, predominantly agribusiness-related;\n* Prospecting new members;\n* Maintaining and ensuring up-to-date member registration records;\n* Monitoring and collecting credit operations;\n* Supporting the promotion of Relationship Programs;\n\n \n\n**Requirements and Qualifications** \n\n* Completed undergraduate degree.\n* Prior experience in financial institutions serving the agribusiness segment.\n* Commercial relationships within the city of Cerquilho/SP.\n* Active ANBIMA certification.\n* Personal vehicle and valid driver’s license.\n\n \n\n**Additional Information** \n\nBenefits:\n\n* Alelo Meal/Voucher Card\n* Unimed National Health Plan\n* Private Pension Plan\n* Education Assistance\n* Training Assistance\n* Financial Incentive for Certifications\n* PPR – Profit Sharing Program (per internal compensation policy)\n* Dental Care Plan\n* Daycare/Babysitter Assistance – for children up to 6 years and 11 months old;\n* Special Needs Child Assistance;\n* Life Insurance;\n* Gympass /Wellhub;\n* Sempre bem\n* Vitta – Digital Hospital\n* Pharmacy Discount;\n* Zenklub;\n* Temporary Disability Benefit Supplement;\n* Training Platform – Sicredi Aprende, offering diverse courses;\n* Birthday Day Off;\n* Seniority Bonus;\n* Five-Year Service Award;\n* Newborn Gift Basket;\n* Commuter Pass.\n\n **Nice to meet you—we are Sicredi.**\n\n \n\nOur journey began over 120 years ago as Brazil’s first cooperative financial institution. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They are the reason we’ve once again been named the **Best Place to Work**, ranking #1 according to Great Place To Work Brazil (GPTW).\n\n \n\nTogether with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives.** This purpose unites and inspires us, promoting local and sustainable development, education, and financial inclusion.\n\n\nWe continue seeking talented individuals who wish to help build a better world—and we want you on board. **#JoinSicredi!**","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766721393000","seoName":"0731-agro-business-manager-cerquilho-sp","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-conchas/cate-other17/0731-agro-business-manager-cerquilho-sp-6486033842534712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"f200adb1-3c08-4530-bfd6-279bdea541f6","sid":"12c7a61b-f38d-4928-8eaa-9f115edce5e0"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Cerquilho,São Paulo","unit":null}]},"addDate":1766721393947,"categoryName":"Other17","postCode":null,"secondCateCode":"farming-animals-conservation","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4164,4173","location":"R. 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Pr. da Catedral Dom Ernesto de Paula, 999 - Centro, Piracicaba - SP, 13400-150, Brazil","infoId":"6429878001536112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"B2B Customer Success Analyst","content":"**About Us**\n\nAgroadvance is the Agribusiness School that connects rural areas to cities, amplifying agribusiness results in Brazil and highlighting the culture and value of the sector.\n\n\nAt Agroadvance, our goals are to enable agribusiness professionals and producers to achieve prosperity and prestige beyond what they thought possible, so they can be recognized as national heroes.\n\n\nWE shorten learning distances so people can GROW and BE PROUD of their journey in AGRO.\n\n\n**Who We're Looking For?**\n\nA professional with a strategic and analytical profile to work in B2B Customer Success. Someone skilled in portfolio management, clear communication, creation of visual materials, data analysis via Power BI, customer support, and customization of educational environments. We are looking for someone proactive, organized, and focused on customer retention, engagement, and satisfaction.\n\n\n**Your responsibilities will include:**\n\n* **B2B CS Portfolio Management:** Strategically monitor clients to ensure maximum use of solutions through meetings, metric analysis, and opportunity identification, aiming at retention, satisfaction, and growth.\n* **Communication and Design in B2B CS:** Create visual materials and strategic content (emails, presentations, guides) to improve client communication and engagement, strengthening brand experience and identity.\n* **Insights and Power BI in B2B CS:** Analyze customer engagement and success data, transforming them into dashboards and reports in Power BI to support decision-making, anticipate challenges, and identify improvement opportunities.\n* **Student Support in B2B CS:** Provide proactive and prompt student support via email, chat, and meetings, ensuring a positive learning experience, quick resolution of questions, and increased engagement and retention.\n* **Development of Customized Learning Pages (LW):** Create and customize learning pages for B2B companies, with tailored content, learning paths, and visual identity, to increase engagement and training effectiveness.\n\n \n\n**Hard Skills (what we're looking for):**\n\n\n* Completed undergraduate degree in Business Administration, Data Analysis, Agronomy, or related fields;\n* Intermediate/advanced knowledge of Power BI and Excel;\n* Experience in customer success and customer experience;\n* Knowledge of agile management tools.\n\n**Soft Skills (who we want on our team):**\n\n\nWe are looking for someone with a strategic, analytical, and collaborative profile, who has clear communication skills, is organized, proactive, and curious about data.\n\nAttention to detail, ability to solve problems quickly, and focus on creating value and strengthening customer relationships are essential.\n\n\n**What we offer:**\n\n\n* An innovative and dynamic environment within a company revolutionizing education in agribusiness;\n* A collaborative culture that values **excellence in execution and obsession with the customer**;\n* Genuine opportunities for professional growth and development.\n\n \n\nHere at **Agroadvance**, the **Agribusiness School**, we connect the countryside to the city, enhancing agribusiness outcomes and recognizing the culture and impact of this essential sector.\n\n\n? **Do you have these qualifications? 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Pr. da Catedral Dom Ernesto de Paula, 999 - Centro, Piracicaba - SP, 13400-150, Brazil","infoId":"6415120008704112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Junior Customer Success Analyst","content":"**About Us**\n\n\nAgroadvance is the Agribusiness School that connects rural areas to cities, amplifying agribusiness results in Brazil and highlighting the culture and value of the sector.\n\n\nAt Agroadvance, our goal is to enable agribusiness professionals and producers to achieve prosperity and prestige beyond what they imagined possible, so they are recognized as national heroes.\n\n\nWE shorten learning distances so people can GROW and BE PROUD of their journey in AGRO.\n\n\n**Position Purpose**\n\n\nTo strategically manage the **student journey and experience**, ensuring a close, fluid, and personalized relationship. The Mid-level CS Analyst will be responsible for conducting onboarding, monitoring key touchpoints throughout the course, and boosting engagement and retention—strengthening the bond between the student and AgroAdvance.\n\n\n**Main Responsibilities**\n\n\n* Ensure **students' access to the learning platform** and provide initial technical support.\n* Organize and keep updated **onboarding and support materials** together with the content creation team.\n* Conduct **individual kick-off** with each student (personalized message or audio), ensuring welcoming, clarity, and understanding of the journey.\n* Plan and execute **journey touchpoints** according to the established schedule (Kickoff, FUPs, 3 months, 6 months, 9 months, and Final Meeting).\n* **Monitor academic engagement** (logins, class attendance, grades, exam participation) and report key points during active contacts.\n* Evaluate and track **CSAT, NPS, and engagement metrics**, seeking continuous improvement in the student experience.\n* **Organize class communication schedules**, aligning with content and marketing leads.\n* Identify **students with potential for new courses**, encouraging continuation of their educational journey.\n* Refer **qualified students to the sales team** for new course opportunities.\n* **Record all interactions and insights** in the CSM platform (SenseData), ensuring traceability and a consolidated student view.\n* Report **complaints and suggestions for improvements** to relevant departments, following up on solutions.\n* **Prepare presentations and reports** on student journeys and relevant touchpoints.\n* Analyze student profiles within classes and suggest **improvements in CS processes** based on collected data and observed behavior patterns.\n\n**Hard Skills (what we seek)**\n\n\n* Completed or ongoing higher education in Business Administration, Marketing, Education, Human Resources, or related fields.\n* Previous experience in customer service, student onboarding, or educational support.\n* Basic knowledge of e-learning platforms and CRM/CSM tools (PipeDrive, SenseData — advantage).\n* Ability to efficiently manage information and prioritize demands.\n* Practical knowledge of CS metrics (CSAT, NPS, CES, and Engagement).\n\n**Soft Skills (who we want by our side)**\n\n\n* Clear, empathetic, and welcoming communication—able to build rapport from the first contact.\n* Organization and process management, ensuring timely execution of scheduled activities.\n* Genuine empathy and human-centered service, with active listening and solution focus.\n* Analytical mindset, curiosity, and desire for continuous improvement.\n* Ability to work collaboratively with a sense of ownership over the student experience.\n\n**Success Indicators**\n\n\n* Engagement (% of active students attending classes).\n* Course retention and completion rates.\n* CSAT and NPS per cycle.\n* Rate of referrals to the sales team.\n* Data completeness and updates in SenseData.\n\n**Employment Model:**\n\n\n* PJ;\n\n\n* Hybrid;\n\n\n* Holidays, 13th invoice, study grant, fixed salary \\+ variable pay.\n\n\nHere at **Agroadvance**, the **Agribusiness School**, we connect the countryside to the city, enhancing agribusiness outcomes and honoring the culture and impact of this essential sector.\n\n\n? 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Pr. da Catedral Dom Ernesto de Paula, 999 - Centro, Piracicaba - SP, 13400-150, Brazil","infoId":"6415055513856112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Assistant - Mid-Level","content":"**About Us**\n\n\nAgroadvance is the Agribusiness School that connects rural areas to cities, amplifying agribusiness results in Brazil and highlighting the culture and value of the sector.\n\n\nAt Agroadvance, our goal is for agribusiness professionals and producers to achieve prosperity and prestige beyond what they imagined possible, becoming recognized as national heroes.\n\n\nWE shorten the distances of learning so people can GROW and BE PROUD of their journey in AGRO.\n\n\n**Position Purpose**\n\n\nBe the student's first point of contact with AgroAdvance, ensuring a fast, empathetic, and organized experience in all initial interactions. \n\nThe Junior CS Analyst supports onboarding execution, answers questions, provides platform support, and handles routine communications, contributing to a smooth and positive journey from enrollment through course completion.\n\n\n**Main Responsibilities**\n\n\n* Provide **student support via WhatsApp, email, and platform**, resolving access, login, certificate, and general guidance inquiries.\n* Support the **onboarding process**, ensuring all students receive the manual, can access the platform, and understand how classes work.\n* Monitor and respond to questions in official **class groups**, ensuring quick and courteous communication.\n* Organize and keep updated the **FAQs, manuals, and tutorials** database together with the mid-level and content creation team.\n* Track the status of pending **documentation**, guiding students on deadlines and procedures.\n* Forward complex or advisory requests to the **Mid-Level CS Analyst**.\n* Assist in organizing the **class communication schedule**, ensuring alignment with class timelines and events.\n* Record all interactions and relevant information in the CRM/CSM platform (e.g., SenseData).\n* Collect recurring student feedback and highlight **areas for improvement** in the experience.\n* Support the creation of **monitoring reports** and simple service dashboards.\n\n**Hard Skills (what we're looking for)**\n\n\n* Completed or ongoing higher education in Administration, Communications, Marketing, Pedagogy, or related fields.\n* Previous experience in **customer service, educational support, or academic secretariats.**\n* Basic knowledge of **EAD teaching platforms** and **communication/CRM tools** (PipeDrive, SenseData — a plus).\n* Good organizational and information management skills.\n* Clear writing and professional communication on digital channels.\n\n**Soft Skills (who we want on board)**\n\n\n* Empathetic and welcoming communication, conveying confidence to students from the very first interaction.\n* Organization, attention to detail, and sense of responsibility in daily tasks.\n* Ability to handle simultaneous demands with focus on quality and deadlines.\n* Collaborative spirit and willingness to continuously learn.\n* Proactivity and curiosity to understand the business and grow into more strategic CS roles.\n\n**Success Indicators**\n\n\n* Average response time (SLA) and first-contact resolution rate.\n* CSAT (customer satisfaction with service).\n* Reduction in rework and documentation backlogs.\n* Accuracy and completeness of information in the CRM.\n* Proper alignment and execution of class communications.\n\n**Employment Model:**\n\n\n* PJ (individual contractor);\n* Hybrid;\n* Holidays, 13th invoice, study grant, fixed salary.\n\nHere at **Agroadvance**, the **Agribusiness School**, we connect the countryside to the city, enhancing agribusiness outcomes and valuing the culture and impact of this essential sector. \n\n \n\n? If you want to be part of Agroadvance's expansion and directly contribute to strengthening relationships with our customers and partners, join us as our next **Customer Service Assistant**!","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761176212000","seoName":"customer-service-assistant-intermediate","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-conchas/cate-other17/customer-service-assistant-intermediate-6415055513856112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"7f62b6bf-ddc9-43db-bce7-7763ea1fe596","sid":"12c7a61b-f38d-4928-8eaa-9f115edce5e0"},"attrParams":{"summary":null,"highLight":["Customer service via WhatsApp and email","Support on EAD platform","Updates to FAQs and manuals"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Piracicaba,São Paulo","unit":null}]},"addDate":1761176212019,"categoryName":"Other17","postCode":null,"secondCateCode":"farming-animals-conservation","kycTag":null,"pictureUrls":null,"isFavorite":false}],"localIds":"25,2618","pageTitle":"Other17 in Conchas","topCateCode":"jobs","catePath":"4000,4164,4173","cateName":"Jobs,Farming Animals Conservation,Other17","breadCrumbSeo":{"type":"BreadcrumbList","itemListElement":[{"position":1,"name":"Home","item":"https://br.ok.com/en/city-conchas/","@type":"ListItem"},{"position":2,"name":"Jobs","item":"https://br.ok.com/en/city-conchas/cate-jobs/","@type":"ListItem"},{"position":3,"name":"Farming Animals Conservation","item":"https://br.ok.com/en/city-conchas/cate-farming-animals-conservation/","@type":"ListItem"},{"position":4,"name":"Other17","item":"http://br.ok.com/en/city-conchas/cate-other17/","@type":"ListItem"}],"@type":"BreadcrumbList","@context":"https://schema.org"},"cateCode":"other17","total":6,"sortList":[{"sortName":"Best Match","sortId":0},{"sortName":"Newest First","sortId":1}],"breadCrumb":[{"name":"Home","link":"https://br.ok.com/en/city-conchas/"},{"name":"Jobs","link":"https://br.ok.com/en/city-conchas/cate-jobs/"},{"name":"Farming Animals Conservation","link":"https://br.ok.com/en/city-conchas/cate-farming-animals-conservation/"},{"name":"Other17","link":null}],"tdk":{"type":"tdk","title":"Conchas Other17 Job Listings - OK","desc":"Conchas Other17 job portal, providing job seekers with a wealth of Other17 job listings, allowing you to search for positions and access more information for free.","keywords":null}},"commonData":null,"hotCate":{},"hotCity":{"Rio Grande do Sul Other17 Recruitment":"https://br.ok.com/en/city-rio-grande-do-sul/cate-other17/","Passo Fundo Other17 Recruitment":"https://br.ok.com/en/city-passo-fundo/cate-other17/","Presidente Figueiredo Other17 Recruitment":"https://br.ok.com/en/city-presidente-figueiredo/cate-other17/","Lucas do Rio Verde Other17 Recruitment":"https://br.ok.com/en/city-lucas-do-rio-verde/cate-other17/","Bahia Other17 Recruitment":"https://br.ok.com/en/city-bahia/cate-other17/","Pernambuco Other17 Recruitment":"https://br.ok.com/en/city-pernambuco/cate-other17/","Joinville Other17 Recruitment":"https://br.ok.com/en/city-joinville/cate-other17/","Amazonas Other17 Recruitment":"https://br.ok.com/en/city-amazonas/cate-other17/","Alfenas Other17 Recruitment":"https://br.ok.com/en/city-alfenas/cate-other17/","Porto Alegre Other17 Recruitment":"https://br.ok.com/en/city-porto-alegre/cate-other17/"},"hotCateName":"Popular Jobs","hotCityName":"Popular Cities","urlInfo":{"pathname":"/en/city-conchas/cate-other17/","origin":"https://br.ok.com","href":"https://br.ok.com/en/city-conchas/cate-other17/","locale":"en"}}
Location:
Conchas
Category:
Other17

Indeed
0731 - Agribusiness Manager - Cerquilho/SP
Do you have relationships with the agribusiness community in Cerquilho/SP? This opportunity is for you! Join us to manage our membership portfolio and prospect new members.
**Responsibilities and Duties**
* Managing the membership portfolio, predominantly agribusiness-related;
* Prospecting new members;
* Maintaining and ensuring up-to-date member registration records;
* Monitoring and collecting credit operations;
* Supporting the promotion of Relationship Programs;
**Requirements and Qualifications**
* Completed undergraduate degree.
* Prior experience in financial institutions serving the agribusiness segment.
* Commercial relationships within the city of Cerquilho/SP.
* Active ANBIMA certification.
* Personal vehicle and valid driver’s license.
**Additional Information**
Benefits:
* Alelo Meal/Voucher Card
* Unimed National Health Plan
* Private Pension Plan
* Education Assistance
* Training Assistance
* Financial Incentive for Certifications
* PPR – Profit Sharing Program (per internal compensation policy)
* Dental Care Plan
* Daycare/Babysitter Assistance – for children up to 6 years and 11 months old;
* Special Needs Child Assistance;
* Life Insurance;
* Gympass /Wellhub;
* Sempre bem
* Vitta – Digital Hospital
* Pharmacy Discount;
* Zenklub;
* Temporary Disability Benefit Supplement;
* Training Platform – Sicredi Aprende, offering diverse courses;
* Birthday Day Off;
* Seniority Bonus;
* Five-Year Service Award;
* Newborn Gift Basket;
* Commuter Pass.
**Nice to meet you—we are Sicredi.**
Our journey began over 120 years ago as Brazil’s first cooperative financial institution. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They are the reason we’ve once again been named the **Best Place to Work**, ranking #1 according to Great Place To Work Brazil (GPTW).
Together with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives.** This purpose unites and inspires us, promoting local and sustainable development, education, and financial inclusion.
We continue seeking talented individuals who wish to help build a better world—and we want you on board. **#JoinSicredi!**

Pr. Pres. Kennedy, 187 - Centro, Cerquilho - SP, 18520-045, Brazil
Negotiable Salary

Indeed
HR Assistant
We are looking for an organized, communicative person with strong interpersonal skills to work as an **HR Assistant**, focusing on the department’s **operational activities**, such as operational interviews, uniform control, PPE distribution, onboarding, and internal marketing initiatives.
This is a hands-on position focused on internal support and daily operational routines.
**Responsibilities and duties**
* Screen resumes and conduct interviews for assigned operational positions;
* Support the organization of recruitment processes (in-person and online);
* Receive, manage, and organize the uniform inventory;
* Select, deliver, and record uniforms for employees;
* Select and dispatch PPEs to employees, ensuring proper tracking and documentation;
* Support simple internal initiatives, such as campaigns, announcements, and commemorative dates;
* Assist in preparing internal materials and notices;
* Conduct onboarding and support new employee integration;
* Provide in-person or internal-channel support to employees;
* Assist with general administrative tasks within the HR department.
**Requirements and qualifications** **Mandatory:**
* Prior experience in HR operational activities (interviews and administrative routines);
* Strong communication skills and a friendly demeanor for employee interaction;
**Desirable:**
* Experience managing PPE and uniform distribution;
* Experience with onboarding and internal marketing;
* Basic knowledge of HR tools (e.g., Gupy, spreadsheets, etc.).
**Behavioral competencies**
* Organization and attention to detail
* Strong communication skills
* Courtesy and professional demeanor
* Agility
* Teamwork
* Proactivity in daily routines
**Additional information**
Salary: **R$2,300.00**
Meal allowance: R$31.00 per business day (approx. R$680.00 monthly)
Transportation voucher;
Life insurance;
**Health plan (Unimed):** 100% employee-funded;
**Dental plan:** Co-payment.
With 50 years of operation in agribusiness, **Igarapé – New Holland** has established itself as one of Brazil’s leading New Holland dealerships. Present in **cities across the interior of São Paulo** and southern **Minas Gerais**, the company is committed to delivering comprehensive, reliable, and innovative solutions for rural producers.
Since its founding, Igarapé has built its trajectory upon **product quality**, **excellence in customer service**, and **partnership-based relationships** with its customers, employees, and suppliers. The company believes that rural development results from the combination of **technology, efficiency, and committed people**, and therefore continuously invests in training, infrastructure, and innovation.
Over five decades, Igarapé has strengthened its market presence and reaffirmed its purpose of contributing to the sustainable growth of agribusiness in the regions it serves—guided by ethics, respect, and responsibility.

R. Santa Cruz, 70 - Jardim Modena, Tatuí - SP, 18270-320, Brazil
R$2,300/month

Indeed
Parts Administrative Assistant
Our segment is agricultural machinery; we are a dealership representing New Holland.
Igarapé currently has 15 locations across the states of São Paulo and Minas Gerais.
Our headquarters is located in Tatuí.
Our portfolio includes tractors, implements, harvesters, parts, PLM products (precision agriculture), as well as our after-sales services.
We are seeking a **Parts Administrative Assistant** to support the corporate Parts department.
**Responsibilities and duties**
In this role, we expect you to support the corporate parts department, which manages inventory support for all branches.
This includes serving internal staff, resolving issues related to the area, purchasing parts, analyzing purchase requests, and other general department tasks.
**Inclusive position for PWD (People with Disabilities)**
**Requirements and qualifications**
* High school diploma completed;
* Technical school enrollment or completion preferred;
* Basic computer skills and proficiency in Office suite;
* Good communication skills, attention to detail, and organizational abilities;
* Previous experience in administrative routines preferred;
* Willingness to travel;
* **Medical certification (for PWD candidates)**
**Additional information**
Salary: **R$ 2\.278,92**;
Transportation allowance;
Life insurance;
**Health insurance (Unimed):** 100% employee-paid;
**Dental plan:** with co-payment.
With 50 years of experience in agribusiness, **Igarapé – New Holland** has established itself as one of the leading New Holland dealerships in Brazil. Present in **cities** distributed throughout the **interior of São Paulo** and southern **Minas Gerais**, the company is committed to providing complete, reliable, and innovative solutions for rural producers.
Since its founding, Igarapé has built its trajectory on **product quality**, **excellence in customer service**, and the **partnership relationships** developed with its customers, employees, and suppliers. The company believes that rural development results from the combination of **technology, efficiency, and committed professionals**, and therefore continuously invests in training, infrastructure, and innovation.
Over five decades, Igarapé has strengthened its market presence and reaffirmed its purpose of contributing to the sustainable growth of agribusiness in the regions it serves, guided by ethics, respect, and responsibility.

R. Santa Cruz, 70 - Jardim Modena, Tatuí - SP, 18270-320, Brazil
R$2,278/month

Indeed
B2B Customer Success Analyst
**About Us**
Agroadvance is the Agribusiness School that connects rural areas to cities, amplifying agribusiness results in Brazil and highlighting the culture and value of the sector.
At Agroadvance, our goals are to enable agribusiness professionals and producers to achieve prosperity and prestige beyond what they thought possible, so they can be recognized as national heroes.
WE shorten learning distances so people can GROW and BE PROUD of their journey in AGRO.
**Who We're Looking For?**
A professional with a strategic and analytical profile to work in B2B Customer Success. Someone skilled in portfolio management, clear communication, creation of visual materials, data analysis via Power BI, customer support, and customization of educational environments. We are looking for someone proactive, organized, and focused on customer retention, engagement, and satisfaction.
**Your responsibilities will include:**
* **B2B CS Portfolio Management:** Strategically monitor clients to ensure maximum use of solutions through meetings, metric analysis, and opportunity identification, aiming at retention, satisfaction, and growth.
* **Communication and Design in B2B CS:** Create visual materials and strategic content (emails, presentations, guides) to improve client communication and engagement, strengthening brand experience and identity.
* **Insights and Power BI in B2B CS:** Analyze customer engagement and success data, transforming them into dashboards and reports in Power BI to support decision-making, anticipate challenges, and identify improvement opportunities.
* **Student Support in B2B CS:** Provide proactive and prompt student support via email, chat, and meetings, ensuring a positive learning experience, quick resolution of questions, and increased engagement and retention.
* **Development of Customized Learning Pages (LW):** Create and customize learning pages for B2B companies, with tailored content, learning paths, and visual identity, to increase engagement and training effectiveness.
**Hard Skills (what we're looking for):**
* Completed undergraduate degree in Business Administration, Data Analysis, Agronomy, or related fields;
* Intermediate/advanced knowledge of Power BI and Excel;
* Experience in customer success and customer experience;
* Knowledge of agile management tools.
**Soft Skills (who we want on our team):**
We are looking for someone with a strategic, analytical, and collaborative profile, who has clear communication skills, is organized, proactive, and curious about data.
Attention to detail, ability to solve problems quickly, and focus on creating value and strengthening customer relationships are essential.
**What we offer:**
* An innovative and dynamic environment within a company revolutionizing education in agribusiness;
* A collaborative culture that values **excellence in execution and obsession with the customer**;
* Genuine opportunities for professional growth and development.
Here at **Agroadvance**, the **Agribusiness School**, we connect the countryside to the city, enhancing agribusiness outcomes and recognizing the culture and impact of this essential sector.
? **Do you have these qualifications? Then don't waste time!**
Join us and bring **high-quality education** to the entire Brazil! ???

R. Pr. da Catedral Dom Ernesto de Paula, 999 - Centro, Piracicaba - SP, 13400-150, Brazil
Negotiable Salary

Indeed
Junior Customer Success Analyst
**About Us**
Agroadvance is the Agribusiness School that connects rural areas to cities, amplifying agribusiness results in Brazil and highlighting the culture and value of the sector.
At Agroadvance, our goal is to enable agribusiness professionals and producers to achieve prosperity and prestige beyond what they imagined possible, so they are recognized as national heroes.
WE shorten learning distances so people can GROW and BE PROUD of their journey in AGRO.
**Position Purpose**
To strategically manage the **student journey and experience**, ensuring a close, fluid, and personalized relationship. The Mid-level CS Analyst will be responsible for conducting onboarding, monitoring key touchpoints throughout the course, and boosting engagement and retention—strengthening the bond between the student and AgroAdvance.
**Main Responsibilities**
* Ensure **students' access to the learning platform** and provide initial technical support.
* Organize and keep updated **onboarding and support materials** together with the content creation team.
* Conduct **individual kick-off** with each student (personalized message or audio), ensuring welcoming, clarity, and understanding of the journey.
* Plan and execute **journey touchpoints** according to the established schedule (Kickoff, FUPs, 3 months, 6 months, 9 months, and Final Meeting).
* **Monitor academic engagement** (logins, class attendance, grades, exam participation) and report key points during active contacts.
* Evaluate and track **CSAT, NPS, and engagement metrics**, seeking continuous improvement in the student experience.
* **Organize class communication schedules**, aligning with content and marketing leads.
* Identify **students with potential for new courses**, encouraging continuation of their educational journey.
* Refer **qualified students to the sales team** for new course opportunities.
* **Record all interactions and insights** in the CSM platform (SenseData), ensuring traceability and a consolidated student view.
* Report **complaints and suggestions for improvements** to relevant departments, following up on solutions.
* **Prepare presentations and reports** on student journeys and relevant touchpoints.
* Analyze student profiles within classes and suggest **improvements in CS processes** based on collected data and observed behavior patterns.
**Hard Skills (what we seek)**
* Completed or ongoing higher education in Business Administration, Marketing, Education, Human Resources, or related fields.
* Previous experience in customer service, student onboarding, or educational support.
* Basic knowledge of e-learning platforms and CRM/CSM tools (PipeDrive, SenseData — advantage).
* Ability to efficiently manage information and prioritize demands.
* Practical knowledge of CS metrics (CSAT, NPS, CES, and Engagement).
**Soft Skills (who we want by our side)**
* Clear, empathetic, and welcoming communication—able to build rapport from the first contact.
* Organization and process management, ensuring timely execution of scheduled activities.
* Genuine empathy and human-centered service, with active listening and solution focus.
* Analytical mindset, curiosity, and desire for continuous improvement.
* Ability to work collaboratively with a sense of ownership over the student experience.
**Success Indicators**
* Engagement (% of active students attending classes).
* Course retention and completion rates.
* CSAT and NPS per cycle.
* Rate of referrals to the sales team.
* Data completeness and updates in SenseData.
**Employment Model:**
* PJ;
* Hybrid;
* Holidays, 13th invoice, study grant, fixed salary \+ variable pay.
Here at **Agroadvance**, the **Agribusiness School**, we connect the countryside to the city, enhancing agribusiness outcomes and honoring the culture and impact of this essential sector.
? If you want to be part of Agroadvance's expansion and directly contribute to strengthening relationships with our customers and partners, come join us as our next **Customer Success Analyst.**

R. Pr. da Catedral Dom Ernesto de Paula, 999 - Centro, Piracicaba - SP, 13400-150, Brazil
Negotiable Salary

Indeed
Customer Service Assistant - Mid-Level
**About Us**
Agroadvance is the Agribusiness School that connects rural areas to cities, amplifying agribusiness results in Brazil and highlighting the culture and value of the sector.
At Agroadvance, our goal is for agribusiness professionals and producers to achieve prosperity and prestige beyond what they imagined possible, becoming recognized as national heroes.
WE shorten the distances of learning so people can GROW and BE PROUD of their journey in AGRO.
**Position Purpose**
Be the student's first point of contact with AgroAdvance, ensuring a fast, empathetic, and organized experience in all initial interactions.
The Junior CS Analyst supports onboarding execution, answers questions, provides platform support, and handles routine communications, contributing to a smooth and positive journey from enrollment through course completion.
**Main Responsibilities**
* Provide **student support via WhatsApp, email, and platform**, resolving access, login, certificate, and general guidance inquiries.
* Support the **onboarding process**, ensuring all students receive the manual, can access the platform, and understand how classes work.
* Monitor and respond to questions in official **class groups**, ensuring quick and courteous communication.
* Organize and keep updated the **FAQs, manuals, and tutorials** database together with the mid-level and content creation team.
* Track the status of pending **documentation**, guiding students on deadlines and procedures.
* Forward complex or advisory requests to the **Mid-Level CS Analyst**.
* Assist in organizing the **class communication schedule**, ensuring alignment with class timelines and events.
* Record all interactions and relevant information in the CRM/CSM platform (e.g., SenseData).
* Collect recurring student feedback and highlight **areas for improvement** in the experience.
* Support the creation of **monitoring reports** and simple service dashboards.
**Hard Skills (what we're looking for)**
* Completed or ongoing higher education in Administration, Communications, Marketing, Pedagogy, or related fields.
* Previous experience in **customer service, educational support, or academic secretariats.**
* Basic knowledge of **EAD teaching platforms** and **communication/CRM tools** (PipeDrive, SenseData — a plus).
* Good organizational and information management skills.
* Clear writing and professional communication on digital channels.
**Soft Skills (who we want on board)**
* Empathetic and welcoming communication, conveying confidence to students from the very first interaction.
* Organization, attention to detail, and sense of responsibility in daily tasks.
* Ability to handle simultaneous demands with focus on quality and deadlines.
* Collaborative spirit and willingness to continuously learn.
* Proactivity and curiosity to understand the business and grow into more strategic CS roles.
**Success Indicators**
* Average response time (SLA) and first-contact resolution rate.
* CSAT (customer satisfaction with service).
* Reduction in rework and documentation backlogs.
* Accuracy and completeness of information in the CRM.
* Proper alignment and execution of class communications.
**Employment Model:**
* PJ (individual contractor);
* Hybrid;
* Holidays, 13th invoice, study grant, fixed salary.
Here at **Agroadvance**, the **Agribusiness School**, we connect the countryside to the city, enhancing agribusiness outcomes and valuing the culture and impact of this essential sector.
? If you want to be part of Agroadvance's expansion and directly contribute to strengthening relationships with our customers and partners, join us as our next **Customer Service Assistant**!

R. Pr. da Catedral Dom Ernesto de Paula, 999 - Centro, Piracicaba - SP, 13400-150, Brazil
Negotiable Salary
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