**We are seeking a professional to work in the customer service area, resolving matters related to the contract termination process. The role involves direct contact with customers, both in person and through digital channels.** **Responsibilities:** * Attend and respond to customer requests via phone, e\-mail or chat; * Resolve customer issues and questions regarding internal procedures and contractual matters, ensuring deadlines and service quality; * Organize documents and update spreadsheets and systems; * Mediate negotiations between tenants and property owners to ensure an amicable agreement; **Requirements:** * Negotiation skills and clear communication; * Ability to find effective solutions to emerging problems; * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); * Organization and time management. **Differentials:** * Previous experience in customer service or administrative routines; * Familiarity with Tenancy Law. **We offer:** * Competitive compensation; * Meal allowance; * Food allowance; * Transportation voucher; * Performance bonuses; * Common areas, rest room and decompression room; * GPTW (Great Place to Work) – Certified as a "great place to work" for the 5th consecutive year; * Financial support for studies and events; * Mentali – Mental health support benefit; * JunqAcademy – Corporate education platform; * Wellhub – Health and well\-being platform; * SESC partnership; * Extensive network of corporate partnerships.