Job Summary: A customer service professional responsible for scheduling and guidance at a veterinary health insurance company focused on excellence and technology. Key Highlights: 1. Customer service delivered with empathy through multiple channels 2. Scheduling of consultations, examinations, and procedures for pets 3. Market-leading provider of veterinary health insurance plans We were founded to transform the way pet healthcare is delivered! We are a reference company in veterinary health insurance in Brazil, offering a simple and flexible business model powered by \+Excellence and \+Technology. Within our team, you will find skilled professionals committed to the company's mission, supported by an extensive hospital infrastructure. Join our story! **Responsibilities and Duties** * Provide customer service via WhatsApp, phone, and in person, scheduling consultations, examinations, and procedures; * Verify physician appointment availability; * Enter scheduled appointments into the system; * Confirm information provided by pet guardians and pets; * Deliver procedural instructions; * Confirm scheduled appointments; * Prepare estimates when required; * Perform other duties related to this area. **Requirements and Qualifications** * Prior experience in customer service roles; * Preferred: experience in hospital scheduling; * Completed high school education; * Basic computer skills; * Strong verbal and written communication skills; * Empathetic customer service approach; * Problem-solving and conflict-resolution capabilities. **Additional Information** With employee well-being in mind, \+Pet offers the following benefits: * Meal allowance; * Transportation allowance; * Life insurance; * Education assistance; * Discounts on \+Pet products and services. Work schedule: Monday to Friday: 8:00 AM to 6:00 PM \| Saturday: 8:00 AM to 12:00 PM \+Pet is a comprehensive healthcare platform for your pet. With innovative health insurance plans and an outstanding clinical-hospital infrastructure, we deliver 360° care and protection that your best friend deserves. \+Pet was launched with a commitment to promoting well-being and quality of life, ensuring the best possible experience for you and your pet. Our vision centers on veterinary medical assistance grounded in empathetic service and cutting-edge technology. We began operations with Central-West Brazil’s most comprehensive 24-hour veterinary hospital. Our Goiânia Hospital Unit features an ICU, over 70 inpatient beds, and capacity to perform more than 250 surgeries per month, alongside an Advanced Clinic equipped with facilities and specialized teams ready to meet your pet’s daily healthcare needs. But our project extends far beyond this. To bring specialized infrastructure and care to every Brazilian state, \+Pet is continuously expanding and learning. Currently, we operate units in Goiânia, Aparecida de Goiânia, Brasília, Campinas, and São Paulo. In addition to modern facilities for consultations, diagnostics, and treatments, all units include pet shops offering products as well as full-service pharmacies staffed by specialized veterinarians who provide recommendations and support. **Our Mission** To be recognized as the best and most modern institution for pet healthcare treatment and monitoring, delivering excellence in service and customer care. **Our Values** To promote canine and feline health through a business model based on a simple, flexible, sustainable, and integrated ecosystem. **Our Vision** To deliver excellence and empathetic care, advance prevention and holistic well-being (360°), and build a community growing hand-in-hand (and paw-in-paw). **Purpose** To nurture and reciprocate pets’ love by providing essential, comprehensive, and excellent healthcare assistance.
João Silva
Indeed · HR
João Silva
Indeed · HR
