Junior Technical Support Assistant

Description

Job Summary: Responsible for providing functional support to corporate system users, analyzing and resolving tickets, performing diagnostics, and promoting continuous improvements. Key Highlights: 1. Functional support to corporate system users 2. Problem diagnosis and functional testing 3. Agent for continuous improvement of processes and systems Responsible for providing functional support to corporate system users, handling, logging, analyzing, and resolving tickets related to business rules, usability, configurations, and systemic failures. Performs problem diagnostics, functional testing, incident follow-up, and interfaces with technical teams to ensure system stability and user satisfaction. Also acts as an agent for continuous improvement by identifying optimization opportunities in processes and systems. **Junior Technical Support Assistant** * Completed high school (bachelor's degree in progress in IT or related fields preferred) * Basic knowledge of systems (ERP or similar) * Understanding of logic and business processes * Strong communication and user support skills * Ability to learn quickly and adapt to new tools * **Skills and Attitudes (Behavioral Competencies)** * Ethics and professional responsibility * Analytical and critical thinking * Focus on problem resolution * Proactivity and initiative * Clear and concise communication * Organization and time management * Teamwork * Customer (user) orientation * Commitment to quality and continuous improvement * Ability to handle pressure and prioritize tasks Compensation: R$2\.500,00 per month Benefits: * Medical assistance * Dental assistance * Education allowance * Free parking * Meal voucher * Transportation voucher Work location: On-site