**Description:** **Higher education in:** Information Technology, Computer Science, Computer Engineering, Information Systems, or related fields. **It would be great if you had knowledge in:** SQL language; SQL Server and Oracle databases; Proficiency in Office Suite (intermediate Excel); Strong verbal and written communication skills; Ability to explain technical instructions simply and clearly; Clarity in registering service tickets and describing issues; Professional and empathetic attitude when dealing with customers. **Your daily responsibilities will include:** First-level customer support; **Problem diagnosis (e.g.:** platform access issues, error messages, missing data); Database queries; Resolution of simple incidents; Remote support via Quick Support; Ticket escalation; Managing support cases in the support platform; Forwarding complex requests to the responsible teams, ensuring continuous service flow. 2511130202461035192