Operations Assistant

Description

Job Summary: Responsible for executing operational routines within the control tower, ensuring adherence to deadlines and information quality while communicating with partners and customers. Key Highlights: 1. Inclusive position for persons with disabilities (PCDs) 2. Responsibility for collection management, delivery scheduling, and delivery monitoring 3. A safe, inclusive, and collaborative environment at DHL Supply Chain **Job Description:** ---------------------- **This position is also inclusive for persons with disabilities (PCDs).** Responsible for accurately and efficiently executing operational routines within the control tower, covering the following areas: Collection Management, Scheduling, Delivery Monitoring, Incident Handling, and Reverse Logistics—ensuring compliance with operational deadlines and the quality of recorded information regarding potential risks to supply chain continuity, while keeping customers informed and updating relevant information; Handling and managing incidents occurring during cargo transit; Maintaining up-to-date systems, ensuring operational fluidity, and communicating clearly with logistics partners, customers, and internal departments. **Requirements** -------------- **What are the requirements?** * Intermediate Microsoft Office proficiency; * Proficiency in corporate email and basic to intermediate Excel; * Experience in Control Tower operations (LLP/4PL); * Familiarity with Power BI, VBA, and TMS; * Organizational skills, accountability, strong communication, results orientation, teamwork, proactivity, and prioritization. **Responsibilities** --------------------- **Among your key responsibilities, you will:** 1. Conduct daily monitoring of collections and deliveries, focusing on critical operations, deadlines, and SLA compliance. 2. Ensure accurate recording and timely updates of schedules, vouchers/passwords, scheduled dates, statuses, and deviations. 3. Handle incidents by fully documenting them in the system, notifying relevant departments, and flagging risks. 4. Directly contact carriers, branches, and customers for follow-ups, validations, and operational adjustments. 5. Monitor the collection schedule, updating deadlines and highlighting delays or cancellations. 6. Ensure carriers are aware of scheduled appointments, delivery deadlines, and required logistical conditions. 7. Support the team in administrative and operational tasks as needed per functional area (collections, scheduling, tracking, or incident handling). 8. Comply with and uphold conduct, safety, quality, and environmental procedures. **About DHL** --------------- DHL Supply Chain is a global leader in logistics, connecting people and businesses. With innovative solutions and efficient operations, we value every individual and believe in the power of diversity. We foster a safe, inclusive, and collaborative environment where every talent can grow and build a purpose-driven career. Click here to learn more!