Customer Service Agent

Description

Job Summary: Grupo Meireles e Freitas is seeking a Customer Service Agent to provide technical support and resolve inquiries, ensuring customer satisfaction and process optimization. Key Highlights: 1. Handle customers through multiple channels and record interactions in the system. 2. Manage complaints, seek efficient solutions, and escalate complex cases. 3. Identify and suggest improvements to customer service processes. **JOB OPENING: CUSTOMER SERVICE AGENT** With over 45 years of experience, **Grupo Meireles e Freitas** specializes in Collections Management, offering customized solutions for companies nationwide! Here, our commitment is to **human value**, providing an inclusive and welcoming environment for each individual's development. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aim for **High-Level Results**, apply now for our open position as ***Customer Service Agent*** — this is your place! **Responsibilities:** * Handle customers via phone, chat, e-mail, or in person, providing technical support and resolving inquiries and issues. * Record interactions in the system, track tickets, and keep customers informed about their status. * Ensure requests are fulfilled within established deadlines and collect customer feedback. * Manage complaints, seeking efficient solutions, and escalate complex cases when necessary. * Identify and suggest improvements to customer service processes, collaborating with other departments to optimize service quality. **Qualifications:** * Completed high school education * Experience in customer service, technical support, or similar roles. Monday to Friday, from 9:00 AM to 4:30 PM Employment Type: Full-time, CLT (Consolidated Labor Laws) Compensation: R$1.538,20 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Work Location: On-site