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Job Summary: Work at the reception desk, providing direct customer service in person or by phone, answering questions, and performing various administrative support tasks. Key Highlights: 1. Opportunity for growth within a large orthodontic network. 2. Teamwork and interpersonal relationships highly valued. 3. Humanized patient care and high-quality dental services. Greet and provide direct customer service in person or by phone, answer questions, and complete, register, and verify various documents. **Responsibilities and Duties** * Follow work instructions outlined in the company's Standard Operating Procedures manual; * Maintain equipment and the workplace in an organized manner, ensuring their proper upkeep; * Serve customers by providing all necessary support—either in person or by phone—answering questions and addressing inquiries related to clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS reminders; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for customers who missed their visits; * Collect customer payments for services rendered and record transactions in the management system; * When handling cash receipts, prepare and submit daily cash reports to the company’s administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to waiting customers and their companions; * Promote thematic and promotional campaigns to customers—explaining procedures, clarifying doubts, distributing gifts, etc.; * Regularly check ambient temperature, background sound levels, TV, and radio in waiting areas; * Accurately record and objectively relay messages to respective departments/sectors; * Monitor and manage the PABX system, redirecting incoming calls to appropriate departments/sectors; * Occasionally contact new patients to schedule their first appointment; \- Monitor the operation of the self-service kiosk; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training programs provided by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; clear diction; writing and grammar proficiency; communication skills; negotiation ability. * **Social Skills:** Interpersonal relationship skills; teamwork; ability to interact effectively with the public; friendliness. * **Behavioral Skills:** Empathy; ethics; proactivity; initiative; commitment; conflict management; assertiveness; discretion; dynamism; responsibility. * **Organizational Skills:** Time management; planning and organization. **Additional Information** We are Brazil’s largest orthodontic network! We were founded with the mission of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices. With **over 20 years** of experience, we operate more than **350 units** across Brazil and have served over **8 million satisfied customers**, proudly wearing the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
