Receptionist

Description

Job Summary: Professional responsible for front desk reception and service to guests, residents, and customers, performing check-in/out, request management, and operational support. Key Highlights: 1. Direct guest and customer service and support 2. Management of check-in, check-out, and reservations 3. Communication and routing of requests Relevant experience in the role Open service orders (OS) in the SIM platform for maintenance requests. Answer internal and external phone calls, record requests in the logbook, route them to the responsible department, and upon receiving feedback, close the action while confirming guest, resident, and customer satisfaction. Check daily event service orders (OS) to guide guests/residents/customers. Review all daily reservation notes to identify special requests, such as extra beds, cribs, floor preferences, and pre-assign apartments. Deliver RPP (NFC-e invoices) / RPS to guests. Clarify or direct general guest inquiries. Identify all pending items and/or requests for the shift via the logbook for follow-up and execution. Print statements for verification. Read and update the logbook. Inform guests, residents, and customers about the property’s amenities. Provide and deliver apartment keys to guests/residents. Perform guest check-in and check-out in the system. Close the cash register for the shift. Conduct welcome calls / courtesy calls. Greet guests, residents, and customers courteously. Save or print contingency / security reports. Request guests, residents, and customers to complete the FNRH form with all mandatory fields. Collect guest documentation during check-in, complying with internal standards and legal requirements. Support other departments as needed. Assist guests/residents/customers with luggage. Check sales channels. Make reservations in the system. Employment type: Permanent CLT Compensation: R$2.000,00 - R$2.662,28 per month