Job Summary: The Commercial Customer Service Analyst provides high-quality support to customers through multiple channels, records customer feedback, and ensures documentary compliance. Key Highlights: 1. High-quality support and efficient communication. 2. Omnichannel service (in-person, virtual, digital, telephone). 3. Post-analysis and specialized handling of requests. WE HAVE OPENINGS FOR INTERIOR AND COASTAL REGIONS The Commercial Customer Service Analyst is responsible for delivering high-quality support to customers and potential customers, promoting efficient and agile communication across various channels. Their role includes providing in-person, virtual (video-based), digital, and telephone support, as well as performing back-office activities for requests requiring post-analysis and specialized handling. Additionally, the professional receives, guides, and appropriately routes incoming requests, providing accurate information regarding products, services, and procedures. It is essential to systematically and promptly record all customer feedback—including requests, complaints, compliments, criticisms, and suggestions—in corporate systems. They are also responsible for reviewing documents related to customer interactions, ensuring compliance and internal process efficiency. Minimum Education: Bachelor's Degree * Daycare allowance * Medical assistance * Discounts at partner universities * VA bonus * Commuter allowance * Wellhub (Gympass)
João Silva
Indeed · HR
João Silva
Indeed · HR
