**\#VEMSERTP** Responsibilities and Duties: Provide customer support via chat or voice to users of streaming services, focusing on customer interaction and issue resolution to ensure brand loyalty.; Deliver empathetic, script-free support via chat or voice—energetic and focused on delivering the best possible customer experience; Clarify questions regarding movie and TV series releases, etc.; Assist customers in navigating the website or apps; Resolve payment-related issues or incorrect charges; Reset login passwords for platforms; Troubleshoot app or content-related problems; Perform other duties related to the product. **Salary:** R$ 2\.054,86 **Schedule:** 6 days on / 1 day off (rotating days off) \| **Work Hours:** 6h20 per day **Shifts:** Various shifts available **Work Mode:** On-site \| **Work Location:** Vila Prudente \- SP **What We’re Looking For (Requirements):** Must be at least 18 years old Must have completed high school Must identify with streaming services and technology Advanced or fluent English Must have easy access to the Vila Prudente campus — SP (São Paulo Metro Line 2\-Green or Line 15\-Silver \| Monorail) **At TP, well\-cared\-for people build extraordinary results!** We are a market reference when it comes to benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Path Program: you can take your next step in just 3 months. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated PLR (Profit\-Sharing Bonus) — we recognize and reward your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for overnight shifts). * Bullla Card: salary advance and payroll\-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health & Well\-Being** * TotalPass: wellness and access to a network of gyms. * Health Plan covering dependents — we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well\-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please also note that participation in all stages does not guarantee approval for the position. Your performance will be assessed by the recruiter only after completion of the full evaluation cycle. **Thank you for your interest in joining TP—and best of luck!**