We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even when apart, we stay united. We hold ceremonies to grow closer, share knowledge, and stay updated on our company’s latest news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment—valuing and promoting plurality. Therefore, **everyone has a place here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What we’re looking for:** A proactive, committed individual with strong interpersonal skills. **Your day-to-day responsibilities will include:** * Registering and managing service tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation—including Microsoft Office, networks, printers, and peripherals—as well as performing maintenance on desktops and notebooks; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPNs, and configuring IP addresses; * Monitoring, responding to, and updating tickets in the ticketing system—preventing backlogs that could compromise project SLAs and minimizing the number of pending tickets; * Creating and updating the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal. **Requirements and qualifications** * Completed high school education. * Knowledge of network troubleshooting, microinformatics, software and hardware, Service Desk tools, operating systems, and Microsoft Office. **Preferred qualifications:** * Currently pursuing a university degree in Technology. **Work schedule:** * **12x36 shift — 7:00 AM to 7:00 PM** **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal allowance and/or food voucher**, for grocery shopping and meals * **Medical and dental insurance**, so you and your family can stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership partnership**, to encourage physical activity * **SESC partnership**, offering diverse cultural and leisure programming * **Partnerships for your studies**, including language learning, technology training, and online course platforms * **Payroll-deductible loans**, with attractive interest rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and joining this ever-growing team?